Praveen Desai
Belgaum
Summary
Proactive collections specialist with a proven track record of maximizing collections and reducing outstanding balances. Experienced in handling customer inquiries, negotiating payment arrangements, and maintaining accurate records. .
Overview
9
9
years of professional experience
Work History
Collection Specialist
UPS Healthcare UPS GBS Pvt Ltd
Pune
04.2024 - Current
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
- Maintained accurate records of all collection activities in the computer system.
- Provided timely and detailed updates on collections activity to management.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Researched customer accounts for errors or discrepancies and corrected them as necessary.
- Processed returned checks promptly according to established procedures.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Initiated legal proceedings against delinquent customers when necessary.
- Secured payments by following up with customers which disregarded promise to pay.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Prepared and mailed out demand letters and other necessary correspondence.
- Achieved monthly collection targets through effective negotiation techniques.
- Communicated with clients to provide updates on account recovery status.
- Answered customer questions regarding account discrepancies or problems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Accepted and processed customer payments and applied toward account balances.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Account Receivable & Chargeback Associate- Ups Healthcare
UPS GBS Pvt. Ltd.
05.2022 - 04.2024
- Working in the Chargeback department.
- Generate Blocked Sales Extract Report through SAP
- Processing Chargeback claim blocked to Received Stage.
- Processing Chargeback claim, Received Stage to Posted Stage.
- Processing Chargeback claim Posted Stage to fully settled stage
- Preparing daily report weekly report & month-end closing report.
- Communicated effectively with customers regarding billing inquiries or disputes.
- Analyzed aged receivables on a regular basis to identify trends or issues requiring management attention.
- Processed incoming payments according to established procedures.
- Conducted periodic reviews of customer accounts to ensure data accuracy.
- Provided support in the resolution of complex account queries from internal and external customers.
- Performed analysis of unapplied cash transactions in order to accurately allocate payments received from customers.
- Reviewed all credit memos prior to posting them into the system ensuring accuracy of information.
- Performing the audit for processed invoices to check all correct details
- Maintaining precise records of all incoming payments
- Preparing and sending invoices to clients
- Contacting clients as needed to ensure payment of outstanding invoices
- Reconciling any irregularities in receipts
- Processing, verifying, and posting receipts for goods sold or services rendered
- Researching and resolving account discrepancies
- Maintaining records regarding payments and account statuses
- Processing ACH payments, EDI payments, credit card payments.
- Providing customer service to resolve customer queries and communicate with customers
- Receiving and verifying invoices and requisitions for goods
- Maintained accurate records of customer invoices and payments.
- Verified and processed vendor invoices for payment.
- Prepared daily bank deposits, reconciled accounts, and posted journal entries.
- Managed timely invoicing of clients and ensured accurate billing details.
Senior Administrative Assistant Freight Correction
UPS GBS Pvt. Ltd.
11.2019 - 05.2022
- Processing freight corrections invoice in EDGE Application
- Processing freight EDI corrections in EDGE Application
- Processing REWE corrections in EDGE Application
- Processing Urgent Billing Invoice’s in Urgent Billing and Kuebix Application
- Processing of request in EDGE Application such as Sec 7, UPSI, and FBCR Corrections
- Consolidation of the Freight bills in EDGE Application
- Handling and processing CBIL Mailbox (Team Mailbox)
- Resolving queries / Floor support for team members
- Assigning FBCR’s Chrysler consolidation and REWE in Team
Accounts & Purchase Dept.
Ventil Engineers Pvt. Ltd.
11.2016 - 10.2019
- Processing Sales Entries in Tally ERP-9
- Processing Purchase Entries in Tally ERP-9
- Processing Purchase Order Entries in Tally ERP-9
- Worked as operational procurement
- Preparing Inventory restocking, repeat orders
- Always finding reliable suppliers to meet companies’ requirements
- Always worked Negotiate prices, Build quality and delivery term
- Coordinate delivery and storage operations
- Processing Goods receipt Note
- Always preparing list of suppliers (Vendors)
- Always taking follow up of ordered goods through Calls and E-mails
- Processing Sales Order Entries in Tally ERP-9
- Processing E-way Bill (Electronic Waybill)
- Preparing Reconciliation statement in Tally ERP-9
- Preparing Balance Sheet in Tally ERP-9
Account Associate
Persistent System LTD.
11.2015 - 06.2016
- Maintaining the billing system
- Generating invoices and account statements
- Performing account reconciliations
- Maintaining accounts receivable files and records
- Producing monthly financial and management reports
- Investigating and resolving any irregularities or enquiries
- Assisting in general financial management and analysis
Education
B.com -
Rani Parvati Devi college
Belgaum, Karnataka01.2015
12th Commerce -
Smt. NK composite P U College
Belgaum, Karnataka01.2012
10th SSLC -
Saraswati vidya mandir high school kinaye
Belgaum, Karnataka01.2010
Skills
- SAP
- Tally ERP
- Good communication skill
- Microsoft Excel
- Teamwork
- Ability to work under pressure
- Organizational skills
- Prioritization
- Process improvement
- Solution development and implementation
- Positive attitude towards learning
- Analytical skills
- Problem-solving skills
- Goal-Oriented
Awards
- Spark of Brilliance, 04/01/23, UPS GBS Pune
- Spark of Brilliance, 08/01/22, UPS GBS Pune
- Spark of Brilliance, 09/01/20, UPS GBS Pune
Languages
- English
- Marathi
- Hindi
- Kannada
Personal Information
- Date of Birth: 12/29/93
- Marital Status: Married
Accomplishments
- Rewarded three time with Spark of Brilliance award for leading team with 100% accuracy during the peak season
- Spark of Brilliance for the month of April 2023 in UPS GBS Pune.
- Spark of Brilliance for the month of Aug 2022 in UPS GBS Pune.
- Spark of Brilliance for the month of Sep 2020 in UPS GBS Pune.
- Rewarded with multiple competency cards for Dependability, Accountability, Teamwork, Professionalism.
- Successfully implemented reporting process for Transitioned Collection process.
Declaration
- I, Praveen Desai hereby declare that the information contained herein is true and correct to the best of knowledge and belief.
Praveen Desai
Pune Maharashtra
Timeline
Collection Specialist
UPS Healthcare UPS GBS Pvt Ltd
04.2024 - Current
Account Receivable & Chargeback Associate- Ups Healthcare
UPS GBS Pvt. Ltd.
05.2022 - 04.2024
Senior Administrative Assistant Freight Correction
UPS GBS Pvt. Ltd.
11.2019 - 05.2022
Accounts & Purchase Dept.
Ventil Engineers Pvt. Ltd.
11.2016 - 10.2019
Account Associate
Persistent System LTD.
11.2015 - 06.2016
B.com -
Rani Parvati Devi college
12th Commerce -
Smt. NK composite P U College
10th SSLC -
Saraswati vidya mandir high school kinaye
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