Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Praveen Ghorpade

PUNE

Summary

Experienced in operations, administration, customer service, and logistics, with a proven track record. Excelling in global coordination and vendor relationship management. Recognized for enhancing operational efficiency and resolving complex challenges. Adept at team leadership and process improvement, ensuring timely deliveries and compliance with regulatory standards.

Overview

17
17
years of professional experience

Work History

Operations and Logistics Manager

SSPG LOGISTICS
Pune
10.2020 - 05.2023
  • Managed logistics operations in a fast-paced startup environment.
  • Supervised end-to-end import and export processes.
  • Coordinated with government offices and officials across multiple locations.
  • Ensured seamless coordination between vendors and internal teams.
  • Arranged transportation services across India, ensuring on-time deliveries.
  • Liaised with transport companies and their ground teams.
  • Addressed and resolved logistical issues and process bottlenecks.
  • Generated invoices and E-way bills in compliance with regulatory standards.

Operations & Logistics Associate - India

Sistema.bio
Pune
08.2018 - 07.2020
  • Ensured smooth daily operations and cost-effective practices.
  • Acted as liaison among Sales, Technical, and Finance teams.
  • Managed office spaces and guesthouses, ensuring operational efficiency.
  • Handled purchase orders, bill verifications, and reimbursements.
  • Maintained proper legal and administrative documentation.
  • Supported HR activities including hiring and onboarding.
  • Led NDDB (National Dairy Development Board) project operations in Gujarat.
  • Collaborated with Marketing, Communications, and Business Development teams.
  • Handled SVB (Special Valuation Branch) customs compliance.
  • Managed supply chain activities, vendor negotiations, and warehousing.

Administrator

Technologies
Bengaluru
01.2016 - 12.2017
  • Ensured timely execution of client and project deliverables.
  • Maintained effective communication across internal departments.
  • Collaborated with senior management for planning and resource allocation.
  • Oversaw IT support tickets and ensured SLA compliance.

Operations Manager

Freedom from Diabetes
Pune
01.2015 - 09.2015
  • Oversaw administrative and operational functions of the Pune office.
  • Planned and executed organizational events and programs.
  • Managed asset maintenance and service contracts.
  • Established and monitored a functional customer service team.
  • Facilitated hiring, staff deployment, and training.
  • Provided direct executive support to the Managing Director.
  • Handled calendar management, travel coordination, and special tasks.

Senior Executive

Infosys Limited
Pune
03.2011 - 05.2013
  • Managed sourcing, vendor coordination, and payment processes.
  • Requested quotations and collaborated with internal technical teams.
  • Worked closely with engineering and inventory departments.
  • Honored with the Infosys Individual Excellence Award.
  • Successfully completed the British Council certified 'Project CommuniCare.'

Senior Process Executive

Wipro Technologies
Pune
10.2006 - 04.2010
  • Delivered customer support services while meeting performance targets.
  • Supervised a team of 21 associates and monitored key performance indicators.
  • Generated reports using tools such as AVAYA, CMS, and NICE.
  • Resolved customer escalations and maintained service quality.
  • Conducted team training sessions to improve CSAT (Customer Satisfaction Score).
  • Tracked trainee performance and maintained training compliance.
  • Ensured accuracy in reporting and performance documentation.

Education

Bachelor of Arts - Psychology

University of Pune
Pune
05-2008

Skills

  • Customer service
  • Team leadership
  • Process improvement
  • Shipping documentation
  • Transportation activity management
  • Operational management
  • Documentation
  • Import and export operations
  • Global logistics coordination
  • Team management
  • Vendor relationship management
  • Budget planning
  • Inventory control
  • Logistics oversight
  • Mentoring and training
  • Work delegation
  • Order fulfillment
  • Route planning
  • Vendor negotiation
  • Problem solving
  • Warehouse management
  • Logistics management

Additional Information

True, immediate, My extensive experience in Administration, Operations Management, Customer Service, and Logistics positions me to contribute effectively from day one.

Timeline

Operations and Logistics Manager

SSPG LOGISTICS
10.2020 - 05.2023

Operations & Logistics Associate - India

Sistema.bio
08.2018 - 07.2020

Administrator

Technologies
01.2016 - 12.2017

Operations Manager

Freedom from Diabetes
01.2015 - 09.2015

Senior Executive

Infosys Limited
03.2011 - 05.2013

Senior Process Executive

Wipro Technologies
10.2006 - 04.2010

Bachelor of Arts - Psychology

University of Pune

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Praveen Ghorpade