Praveen Hiregowja Shivappa
Overview
14
14
years of professional experience
Work History
Unit Manager
millions stories hospitality PVT LTD
Bangaluru
11.2025 - Current
- Managed daily operations of hospitality unit ensuring smooth service delivery.
- Supervised team members to enhance customer satisfaction and service quality.
- Developed training programs for staff to improve performance and efficiency.
- Coordinated scheduling to optimize workforce utilization and meet service demands.
- Implemented operational policies to streamline processes and reduce costs.
- Reviewed guest feedback to identify areas for service improvement and action plans.
- Collaborated with management to align unit goals with overall business objectives.
Assistant General Manager
Omigod Hospitality PVT.Ltd (Runway 27)
07.2024 - 10.2025
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Resolved problems promptly to elevate customer approval.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
Restaurant Manager
Elite innoventures pvt ltd(two moons)
05.2023 - 06.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Asst. Restaurant Manager
PVG venture (brother barley brewing company)
03.2022 - 04.2023
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
Store Manager
Burgundy Hospitality Pvt Ltd
08.2019 - 09.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
Restaurant Supervisor
Massive Restaurants Pvt LTD ( FARZI CAFE)
10.2016 - 05.2019
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
Food & Beverage Operational Assistant
Sodexo India services Private LTD
09.2015 - 09.2016
- Created daily shift schedules for the food and beverage staff.
- Maintained accurate records of all inventory, supplies and equipment.
- Conducted regular stock checks to ensure adequate levels of consumables were available.
- Assisted in developing standard operating procedures for food and beverage operations.
- Organized special events such as banquets, buffets, weddings and parties.
- Provided customer service by taking orders and addressing complaints or concerns promptly.
- Ensured compliance with health codes standards and regulations related to food safety.
- Assisted in menu planning, pricing and cost control measures for all food items served at the restaurant.
- Coordinated with vendors to purchase necessary ingredients for meals served at the restaurant.
Cafe Manager
Cafe Coffee Day
01.2013 - 07.2015
- Heading Whole café responsibilities and reporting to area manager about the sale and team performance.
- Providing new training to the new team members and understanding the new SOPs.
- Taking New challenges from the HOD and completing the task and briefing the same to co-workers.
- Achieving Target plans of the café and Planning for the same.
- Ensuring customer service is of high standard, and take corrective action if required.
- Ensure that café member should be in well knowledge and they should know the proper SOPs in the café.
- Aware Of whole operations in the café, like sales, customer service, and requirements to the café.
- Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
Food and Beverage Assistant
compass group India
Bangaluru
01.2012 - 12.2012
- Assisted in food preparation and presentation for dining services.
- Delivered exceptional customer service to enhance guest experience.
- Collaborated with kitchen staff to ensure timely meal service.
- Managed inventory levels and restocked supplies as needed.
- Maintained a clean and organized work environment throughout shift.
- Trained new employees on proper food handling techniques according to health code regulations.
Barista
Café coffee Day
12.2011 - 12.2012
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos,macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Demonstrated the proper techniques for frothing milk, brewing espresso
drinks, and creating latte art. - Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Bachelor of Business Management ( BBM)
Bangalore University
Bangalore05.2016
H M course, completed 1st CLASS - Hotel Management
SVGH Vocational Training Collage, Banglore University
Chikmagalore03.2011
12th, 1st CLASS -
Pre-university Karnataka
Chikmagalore03.2010
Skills
Self Motivation,Teamwork and Loyalty,Training Management,Multitasking,Team Collaboration,Problem-solving abilities,Analytical Thinking,Organizational Skills,Team building,Staff Development
Disclaimer
I here by declare that the above written particulars are true to the best of my knowledge and belief.
Languages
- Kannada (Mother Tongue)
- English
- Hindi
Personal Information
Timeline
Unit Manager
millions stories hospitality PVT LTD
11.2025 - Current
Assistant General Manager
Omigod Hospitality PVT.Ltd (Runway 27)
07.2024 - 10.2025
Restaurant Manager
Elite innoventures pvt ltd(two moons)
05.2023 - 06.2024
Asst. Restaurant Manager
PVG venture (brother barley brewing company)
03.2022 - 04.2023
Store Manager
Burgundy Hospitality Pvt Ltd
08.2019 - 09.2020
Restaurant Supervisor
Massive Restaurants Pvt LTD ( FARZI CAFE)
10.2016 - 05.2019
Food & Beverage Operational Assistant
Sodexo India services Private LTD
09.2015 - 09.2016
Cafe Manager
Cafe Coffee Day
01.2013 - 07.2015
Food and Beverage Assistant
compass group India
01.2012 - 12.2012
Barista
Café coffee Day
12.2011 - 12.2012
Bachelor of Business Management ( BBM)
Bangalore University
H M course, completed 1st CLASS - Hotel Management
SVGH Vocational Training Collage, Banglore University
12th, 1st CLASS -
Pre-university Karnataka