Overview

Work History

Education

Skills

Personal Information

Languages

Disclaimer

Education and Training

Praveen Hiregowja Shivappa

Timeline

Praveen Hiregowja Shivappa

Hiregowja

Overview

years of professional experience

6039

years of post-secondary education

Work History

Assistant General Manager

Omigod Hospitality PVT.Ltd (Runway 27)

07.2024 - Current

Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Motivated, trained, and disciplined employees to maximize performance.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Implemented staff training programs that improved service quality and increased customer loyalty.
Resolved problems promptly to elevate customer approval.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Trained new staff members, equipping them with skills needed for success in their roles.
Assisted in recruiting, hiring and training of team members.

Restaurant Manager

Elite innoventures pvt ltd(two moons)

05.2023 - Current

Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Maintained detailed records of sales transactions and daily shift reports.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Created new menu items based on customer feedback and industry trends.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Assisted with kitchen preparation during peak times as needed.
Performed regular maintenance checks on equipment to ensure proper functioning.
Ordered supplies from vendors as needed while staying within budget guidelines.

Asst. Restaurant Manager

PVG venture (brother barley brewing company)

03.2022 - 04.2023

Assisted in recruiting, training, and scheduling staff members.
Provided leadership and direction to restaurant employees.
Ensured compliance with health and safety regulations.
Monitored customer service standards and took corrective action when needed.
Supervised food preparation, ordering of supplies, and inventory control.
Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
Resolved customer complaints in a timely manner.
Maintained accurate records of sales transactions and other financial information.

Store Manager

Burgundy Hospitality Pvt Ltd

08.2019 - 09.2020

Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Established customer service standards and monitored staff compliance.
Organized promotional events to increase product awareness.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.

Restaurant Supervisor

Massive Restaurants Pvt LTD ( FARZI CAFE)

10.2016 - 05.2019

Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
Monitored food supplies, ordered necessary items to maintain adequate stock levels.
Assigned duties and shifts to restaurant staff according to workload requirements.
Trained new employees on restaurant policies and procedures.
Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
Resolved customer complaints regarding food quality or service issues promptly and courteously.
Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
Performed cashiering duties as required during peak periods or in the absence of other staff members.
Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
Inspected dishes before they were served to verify that presentation met quality standards.
Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.

Food & Beverage Operational Assistant

Sodexo India services Private LTD

09.2015 - 03.2016

Created daily shift schedules for the food and beverage staff.
Maintained accurate records of all inventory, supplies and equipment.
Conducted regular stock checks to ensure adequate levels of consumables were available.
Assisted in developing standard operating procedures for food and beverage operations.
Organized special events such as banquets, buffets, weddings and parties.
Provided customer service by taking orders and addressing complaints or concerns promptly.
Ensured compliance with health codes standards and regulations related to food safety.
Assisted in menu planning, pricing and cost control measures for all food items served at the restaurant.
Coordinated with vendors to purchase necessary ingredients for meals served at the restaurant.

Cafe Manager

Cafe Coffee Day

01.2013 - 07.2015

Heading Whole café responsibilities and reporting to area manager about the sale and team performance.
Providing new training to the new team members and understanding the new SOPs.
Taking New challenges from the HOD and completing the task and briefing the same to co-workers.
Achieving Target plans of the café and Planning for the same.
Ensuring customer service is of high standard, and take corrective action if required.
Ensure that café member should be in well knowledge and they should know the proper SOPs in the café.
Aware Of whole operations in the café, like sales, customer service, and requirements to the café.
Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.
Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Recruited, trained, managed and evaluated cafe staff performance.
Maintained an accurate cash register system at all times during business hours.

Barista

Café coffee Day

12.2011 - 12.2012

Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos,macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Created promotional displays for advertising special events or promotions at the cafe.
Demonstrated the proper techniques for frothing milk, brewing espresso
drinks, and creating latte art.
Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Monitored inventory levels of supplies and restocked when necessary.

Education

Bachelor of Business Management ( BBM)

Bangalore University

H M course, completed 1st CLASS - Hotel Management

SVGH Vocational Training Collage, Banglore University

12th, 1st CLASS -

Pre-university Karnataka

Skills

Staff Development

Team building

Organizational Skills

Analytical Thinking

Problem-solving abilities

Team Collaboration

Multitasking

Training Management

Teamwork and Loyalty

Self Motivation

Personal Information

Age: 32
Date of Birth: 07/27/1992
Nationality: Indian

Languages

Kannada (Mother Tongue)
English
Hindi

Disclaimer

I here by declare that the above written particulars are true to the best of my knowledge and belief.

Education and Training

other