Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Motivated, trained, and disciplined employees to maximize performance.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Implemented staff training programs that improved service quality and increased customer loyalty.
Resolved problems promptly to elevate customer approval.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Trained new staff members, equipping them with skills needed for success in their roles.
Assisted in recruiting, hiring and training of team members.
Restaurant Manager
Elite innoventures pvt ltd(two moons)
05.2023 - Current
Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Maintained detailed records of sales transactions and daily shift reports.
Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Implemented effective marketing campaigns to increase revenue and improve brand awareness.
Created new menu items based on customer feedback and industry trends.
Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Assisted with kitchen preparation during peak times as needed.
Performed regular maintenance checks on equipment to ensure proper functioning.
Ordered supplies from vendors as needed while staying within budget guidelines.
Asst. Restaurant Manager
PVG venture (brother barley brewing company)
03.2022 - 04.2023
Assisted in recruiting, training, and scheduling staff members.
Provided leadership and direction to restaurant employees.
Ensured compliance with health and safety regulations.
Monitored customer service standards and took corrective action when needed.
Supervised food preparation, ordering of supplies, and inventory control.
Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
Resolved customer complaints in a timely manner.
Maintained accurate records of sales transactions and other financial information.
Store Manager
Burgundy Hospitality Pvt Ltd
08.2019 - 09.2020
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Established customer service standards and monitored staff compliance.
Organized promotional events to increase product awareness.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.
Restaurant Supervisor
Massive Restaurants Pvt LTD ( FARZI CAFE)
10.2016 - 05.2019
Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.