Praveen Jadav
Analyst - O2C
Bengaluru
Summary
Results-driven Order to Cash (O2C) finance professional with 3.5 years of experience across Accounts Receivable, billing, collections, cash application, and dispute management. Experienced in handling US and Canadian customers, managing multi-currency (USD/CAD) payments, and supporting end-to-end AR operations. Proficient in SAP, Oracle/NetSuite, HighRadius, and Advanced Excel, with strong ownership, client interaction, and process improvement skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Analyst
Continserve Softech India Pvt. Ltd.
04.2025 - Current
- Managed end-to-end Order to Cash (O2C) processes with a strong focus on Accounts Receivable (AR)
- Maintained customer accounts and ensured timely payment follow-ups to reduce overdue balances
- Performed cash application and customer payment reconciliations
- Utilized SAP and Excel for daily O2C and AR operations
- Coordinated with Sales, Billing, and Customer Service teams to resolve AR-related issues and disputes
- Supported month-end close, AR reporting, and audit requirements
- Worked with tools such as Oracle / NetSuite, HighRadius, and Advanced Excel (VLOOKUP, Pivot Tables, XLOOKUP)
Process Associate
Continserve Softech India Pvt. Ltd.
08.2023 - 04.2025
- Managed US and Canada payment processes along with additional O2C/AR projects, ensuring smooth end-to-end execution
- Took leadership and ownership of assigned projects, driving timely delivery and adherence to client SLAs
- Maintained 100% accuracy with zero errors across payment processing and reconciliations
- Provided training and knowledge transfer to new joiners and team members on process workflows and tools
- Acted as a point of contact for clients, ensuring smooth project flow and addressing queries/escalations
- Collaborated with internal teams and stakeholders to ensure seamless coordination and issue resolution
- Supported process improvements by identifying gaps and implementing corrective actions
- Consistently met productivity, quality, and compliance standards
Junior Process Associate
Continserve Softech India Pvt. Ltd.
08.2022 - 08.2023
- Managed Accounts Receivable for US and Canadian customers, handling USD and CAD payments
- Processed and applied customer payments including ACH, Wire, Checks, and Lockbox
- Performed cash application and bank reconciliations for multi-currency accounts
- Delivered 100% productivity and consistently met client SLAs by effectively managing assigned responsibilities
- Took ownership of tasks assigned by the Team Lead and ensured timely and accurate completion
- Conducted root cause analysis to identify and resolve process-related issues, leading to improved efficiency and cost savings and Utilized SAP, Oracle/NetSuite, HighRadius, and Advanced Excel for AR operations
- Performed collections follow-ups on overdue invoices and resolved disputes in line with North American business practices
- Coordinated with onshore US and Canada teams to resolve billing and payment discrepancies
Education
B Com - Commerce
Bangalore University
Bengaluru, India 04.2001 -
12th - Commerce
EBACS
Bengaluru, India01.2018
10th - General Studies
Narayana E-Techno School
Bengaluru, India01.2016
Skills
- Leadership
- Customer Service
- Microsoft Office
- Automation
- Operational Service
- SAP Application
- O2C
Accomplishments
- Promoted from Junior Process Associate to Process Associate in just one year (joined in 2021 / became Associate in 2022), reflecting rapid skill acquisition, work ownership, and consistent deliverables.
- Earned "Pat on the Back" recognition two years in a row (2022 & 2024) for exceptional client satisfaction: praised by clients and/or internal leadership for responsiveness, accuracy, and professionalism.
- Selected for cross-project assignment—leveraging process expertise and domain knowledge—to support a high-complexity initiative soon after promotion.
Interests
Playing Volleyball, reading books and travelling
Timeline
Analyst
Continserve Softech India Pvt. Ltd.
04.2025 - Current
Process Associate
Continserve Softech India Pvt. Ltd.
08.2023 - 04.2025
Junior Process Associate
Continserve Softech India Pvt. Ltd.
08.2022 - 08.2023
B Com - Commerce
Bangalore University
04.2001 -
12th - Commerce
EBACS
10th - General Studies
Narayana E-Techno School