Praveen Joghee
Chennai
Summary
Experienced Credit Analyst offering well-developed skills in managing teams, record updates, and financial statement reviews. Pursuing a position in a busy organization where a qualified individual with an understanding of collections is highly sought.
Overview
6
6
years of professional experience
Work History
Analyst
Ford Credit
2020.01 - Current
- Customer and Dealer invoice creation and risk analysis.
- Invoice auditing and error correction.
- Quality checking of credit funding documents and releasing funds to customer and Dealer.
- Completing dealer request received via mail before SLA.
- Analyzing the Discrepancies and coming up with solution.
- Handling the team as Senior analyst and proven skill by achieving the SLA on time.
- Monthly metrics preparation and presentation to Manager.
- Conducting weekly refresher session on errors to educate the team on corrective and preventive actions.
- Providing process training to newly joined associates
- Managing the implementation of new pricing policies across all channels
- Identified and analyzed pricing trends to inform strategic decisions
- Provided recommendations for price adjustments based on data analysis findings.
Customer Service Associate
Amazon
2019.06 - 2019.11
- Greeted customers and identified their needs
- Processed customer orders accurately and efficiently
- Resolved customer inquiries in a timely manner
- Escalated unresolved customer issues to the appropriate department or manager for resolution
- Answered phone calls from customers promptly and courteously
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
AOCS
Indigo Airlines
2018.07 - 2019.05
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified needs of customers promptly and efficiently.
Education
MBA -
Bharithiyar University
03.2018
B. Com CA -
Bharithiyar University
03.2015
Skills
- MS office
- HOD
- WIN SCP
- Pinnacle
- Leadership and Accountability
- Time Management
- Team Coordination
- Problem-solving and Decision-making
- Coaching and Mentoring
- Power BI
- Presentation Skills
- Price Implementation
- Roadmap Development
- Status Reporting
Personal Information
Title: ANALYST
Languages
- Tamil
- English
- Hindi
Awards
- Won Functional Excellency award thrice (Ford)
- Won schedule adherence award (Amazon)
- Won lowest CHT (Amazon)
- Completed AVSAC certification in very short period from DOJ (Indigo Airlines)
Timeline
Analyst
Ford Credit
2020.01 - Current
Customer Service Associate
Amazon
2019.06 - 2019.11
AOCS
Indigo Airlines
2018.07 - 2019.05
MBA -
Bharithiyar University
B. Com CA -
Bharithiyar University
Similar Profiles
Santhosh Ram RSanthosh Ram R
Technical Anchor at Ford CreditTechnical Anchor at Ford Credit
Estela WeeksEstela Weeks
CSC Customer Service at Ford CreditCSC Customer Service at Ford Credit
Pavithra KPavithra K
Associate at Ford Credit Europe (Banking)Associate at Ford Credit Europe (Banking)