Praveen Kuckian
Mumbai
Summary
Dynamic professional with extensive experience in project management and operations at Educational Initiatives Pvt. Ltd. Proven track record in enhancing customer service and team performance. Skilled in payroll administration and staff training, successfully leading teams to achieve organizational goals while implementing cost-efficient strategies. Committed to fostering a collaborative work environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate Manager – Program Implementation – West & South Region Operation
Educational Initiatives Pvt. Ltd.
Mumbai
12.2018 - Current
- Company Overview: Educational Initiatives believes in making a difference in education through personalized learning and ensuring that students learn with understanding.
- Handling Implementation Support Operations for West & South region with 4 reportees classifying as 2 TL, & 3 Executive.
- Maintained accurate records of employee attendance and payroll information.
- Conducted regular performance reviews with direct reports.
- Created monthly reports outlining progress on key initiatives.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Managed daily workflow of team members to meet organizational goals.
- Developed and implemented strategies to ensure cost-efficient operations.
- Implemented customer service standards across all departments in the organization.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Handled responsibilities successfully in manager's absence.
- Prioritized and delegated tasks for efficient completion within team environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensuring Ei product is implemented in the respected school prior to the schooling session with help of team respective team.
- Providing Student Orientation to student post implementation of Ei product i.e. Mindspark from Grade 1 to 10. DA & Asset.
- Conduction of Detailed Assessment test for school on OMR mode or IBT mode as per enrollment with the product for Ei.
- Conducting Asset test as and when needed i.e. Summer and Winter Session on IBT mode.
- Attending Customer Queries related with our Product with solutions for B2B & B2C customers.
- School visit on critical cases from school for resolution.
- Quarterly prime school visit for checking Infra as well as product smoothness etc.
- Project Support: - Handling Support team i.e. Arrangement of Freelancer Proctors from support till the payment is received to the Proctors for Asset Talent Search Programme & Ei Supertest, ATS UAE & ATS India.
- ATS Kalinga Project Support: Training Freelancer Proctor for Proctoring ATS Kalinga Project etc.
- Project Handling: - Handling Customer Queries in B2C Sector raising ticket for issues, following up on pending ticket, Assignment of free trial calls to Executive, Social media calls updation such as Facebook, Online Chat etc.
- Educational Initiatives believes in making a difference in education through personalized learning and ensuring that students learn with understanding.
MIS Executive
Haygot Education Private Ltd.
Powai
03.2018 - 11.2018
- Company Overview: Haygot Education Private Limited develops and operates Toppr.com, an online practice and test package platform that helps students to prepare for IIT JEE, PMT, school boards, and other competitive exams in India.
- Daily Manual attendance compilation in Excel, for Payroll Process across BU.
- New Joinees entries in eSSL package for DSA, Non DSA etc.
- Daily checking for Biometric machine online/office activity of BU, assigning to IT support.
- Weekly MIS reporting for New Joinee, Attritions, FNF reporting etc.
- Handled BU's queries for employees reading Mediclaim, Attendance Regularization, salary discrepancy etc., and daily absenteeism reporting to HO for 3 months.
- Attended Onboarding for newly opened BU at Kolkata for 2 days.
- Presently handling Andheri BU's queries complete HR operations for last 3 months.
- Haygot Education Private Limited develops and operates Toppr.com, an online practice and test package platform that helps students to prepare for IIT JEE, PMT, school boards, and other competitive exams in India.
Self-Business
Balaji Mobile & Recharge Centre
Jogeshwari
10.2016 - 03.2018
- Self-Business, ticket business, money transfer, mobile recharge etc.
Assistant Manager - Operation Support – Zone 4
Educomp Solutions Ltd.
Andheri
11.2012 - 09.2016
- Reporting to Territory Head – Operations with Daily MIS report.
- Preparing PPT presentation for review with HO every Quarterly.
- Preparing PPT presentation for monthly review against pending calls out of SLA TAT with engineers.
- SLA Management – Monitoring & reporting the same to HO periodically.
- Daily activity on Daily Call Log, Server Call Log to provide solution to Educomp System users (i.e. School in Zone 4-Maharashtra).
- Handling Team of 22 Engineers & 3 TRC repairs for Zone 4 – Maharashtra.
- Assigning Engineers towards critical calls and ensuring the same get resolved in 24 hrs.
- Managing MIS reports for Petty Cash, Local Conveyance & Vendor payments towards material repair etc. and submitting the same HO.
- MIS reporting on Asset & Inventory Management by tracking of material provided by HO, Warehouse.
- Logistics of material towards School against complaint and quarterly managing reverse logistics of material for repairing at repair center.
- Co-ordination with ASG Managers for debt related school ensuring replacement of repaired component against faulty components for the school towards collection of debts.
- Group Meeting with Vendor Management & engineers for guidance towards attendance, issue resolving of calls.
- Handling Leave approval, Attendance updation etc. for field engineers reporting to me.
Operation Executive
V TRANS INDIA LTD.
Sion
06.2011 - 11.2012
- Company Overview: (V GROUP)
- Reporting to Corporate Manager - Operations with Monthly MIS reports in PPT presentation for Monthly Executive Meet.
- Analyzing Report related with E-cargo System.
- Analyzing and provide daily report related with Booking, Transshipment, and Delivery Dispatch.
- Service Norms Report.
- Analyzing & Co-ordination with branches for pending & hold GC's cases with booking dispatch & collecting appropriate status remark and looking for updations in eCargo.
- Weekly reporting with GC's more than 4 transshipments & co-coordinating with branches to avoid extra crossing of GC's for next trip.
- Weekly Analyzing reports with Sundry Gc's which is booked as FTL.
- Quarterly Market rate revision & comparison.
- Corridor Vehicle Analysis Monthly.
- (V GROUP)
Technical Support Executive
A LITTLE WORLD PVT. LTD.
Cotton Green
08.2010 - 05.2011
- Company Overview: (ALW- ZERO MASS)
- (ALW- ZERO MASS)
IT Assistant cum MIS cum IT Helpdesk Executive
Reliance Logistics Ltd.
Santacruz West
12.2004 - 03.2010
- Assisted with the installation of operating systems on computers throughout the organization.
- Provided technical support to staff and customers in person, over the phone, and via email.
- Installed new software applications and troubleshot existing software issues.
- Responded promptly to helpdesk requests from internal staff members.
- Conducted training sessions for end-users on how to use various applications.
- Assisted with testing of new systems prior to implementation.
- Trained new employees on helpdesk processes and procedures.
- Maintained up-to-date knowledge of all products and services offered by the company.
- Supported software implementation with client training and troubleshooting expertise.
- Assisted in troubleshooting any issues related to software implementation or design flaws.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Collaborated with customers, vendors, and internal teams on software implementation projects.
- Provided technical support for end users during software implementation stages.
- Tested new software releases prior to implementation into production environments.
Back Office Executive
ICICI Bank Ltd.
Goregaon East
09.2003 - 11.2004
- Company Overview: (Depository Service)
- (Depository Service)
Admin Cum Back Office Executive
Internet City- The Cyber Café
Bandra (West)
Approval Auditor
Shreeji Computers
Computer Operator Cum Typist
Telefax Communication
Malad (East)
Education
Post-Graduation Diploma - Business Administration
Symbiosis Institute of Management Studies
06.2024
Diploma - Business Management
M.K.E.S College of Management Studies
12.2003
Graduation -
D.T.S.S College of Commerce
12.2001
Diploma - Electronics
Trishwar Technical Institute
12.1996
Skills
- Project management
- Customer service
- Team building
- Payroll administration
- Performance evaluation
- Operations management
- Staff training and development
- Customer rapport
- Negotiation
- Contract management
- Google drive
- Orientating and training
- Employee training
- Team leadership
Certification
- Diploma certificate in 'Ms-Office' from Plus Point Computer Centre, secured 64% marks (Word, Excel, PowerPoint, Photoshop, and Internet)
- Six-month certified course of the Maharashtra State Board of Vocational Examination in computer Programming from Plus Point Computer Centre secured 62% marks
Accomplishments
- Nominated for 3 category Award in Ei for Quarter (Oct – Dec 21), Customer Delight, Going the Extra Mile Award & One Ei Award.
- Won Award for Customer Delight for the Quarter (Oct – Dec 21).
- Part of PI team who won One Ei Award for the year ended (2021-22) (2022-23) for PI Team.
- Won Customer Delight Award for the year 2022-23.
Disclaimer
I declare that all the information furnished above by me is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
- Tulu
Personal Information
- Passport Number: R1164770
- Passport Date Of Issue: 05/31/17
- Marital Status: Married
Timeline
Associate Manager – Program Implementation – West & South Region Operation
Educational Initiatives Pvt. Ltd.
12.2018 - Current
MIS Executive
Haygot Education Private Ltd.
03.2018 - 11.2018
Self-Business
Balaji Mobile & Recharge Centre
10.2016 - 03.2018
Assistant Manager - Operation Support – Zone 4
Educomp Solutions Ltd.
11.2012 - 09.2016
Operation Executive
V TRANS INDIA LTD.
06.2011 - 11.2012
Technical Support Executive
A LITTLE WORLD PVT. LTD.
08.2010 - 05.2011
IT Assistant cum MIS cum IT Helpdesk Executive
Reliance Logistics Ltd.
12.2004 - 03.2010
Back Office Executive
ICICI Bank Ltd.
09.2003 - 11.2004
Admin Cum Back Office Executive
Internet City- The Cyber Café
Approval Auditor
Shreeji Computers
Computer Operator Cum Typist
Telefax Communication
Post-Graduation Diploma - Business Administration
Symbiosis Institute of Management Studies
Diploma - Business Management
M.K.E.S College of Management Studies
Graduation -
D.T.S.S College of Commerce
Diploma - Electronics
Trishwar Technical Institute
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