Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extra-Curricular Activities
Timeline
Generic

Praveen Kulkarni

Bengaluru

Summary

Experienced Full Stack Support Engineer with a strong background in SaaS, API troubleshooting, frontend development, and cloud platform support (AWS/Azure). Proven ability to lead teams and deliver end-to-end technical solutions in production environments. Skilled in HTML, CSS, JavaScript, ReactJS, and UI integrations, with a focus on operational excellence, deployment readiness, and user experience optimization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Support Engineer - Team Lead

Zinier Technologies Pvt. Ltd.
09.2024 - Current
  • - Provided full-stack production support for Zinier’s field service platform across AWS and Azure environments.
  • - Troubleshoot REST API issues and frontend anomalies using Postman, browser dev tools, and Grafana.
  • - Built internal UI tools and reusable components using HTML, CSS, and ReactJS.
  • - Managed pod stability and memory diagnostics in containerized deployments.
  • - Acted as technical escalation point for complex production issues.
  • - Led root cause investigations and created RCA reports for recurring incidents.
  • - Coordinated across product, engineering, and QA teams for timely resolution.

Senior Product Support Engineer - Team Lead

SmartBear Software India Pvt. Ltd.
06.2023 - 09.2024
  • - Delivered technical support for REST-based API testing platforms.
  • - Automated test scenarios using JavaScript and validated UI responsiveness.
  • - Built ReactJS dashboards to visualize test and integration data.
  • - Coordinated CI/CD test deployments via GitHub Actions and Jenkins.
  • - Led daily incident review calls and post-mortem discussions.
  • - Created knowledge base articles and user-facing troubleshooting guides.

Senior Application Support Engineer

ThinkBridge Software
12.2021 - 05.2023
  • - Delivered user and platform support for Dash Solutions’ frontend API interfaces.
  • - Developed internal UI dashboards using JavaScript, HTML, and CSS.
  • - Diagnosed issues in web application layouts and JavaScript interactions.
  • - Conducted UAT reviews and collaborated with QA on release readiness.
  • - Provided continuous feedback to developers for UI optimization.

Software Engineer - Technical Support

Valtech Pvt. Ltd.
05.2019 - 12.2021
  • - Supported e-commerce storefront issues related to UI and styling.
  • - Used browser developer tools to resolve CSS and HTML discrepancies.
  • - Interfaced with content and marketing teams to fix visual inconsistencies.
  • - Documented UI bug fixes and design system references.
  • - Participated in weekly UI review sprints and content validations.

Process Engineer

Infogain India Pvt. Ltd.
11.2016 - 04.2018
  • - Supported digital UI support requests in cloud-based customer engagement tools.
  • - Troubleshoot issues in HTML/CSS templates used in customer communications.
  • - Collaborated with QA and design to maintain UI consistency.
  • - Managed issue tracking through Jira for frontend-facing bugs.
  • - Wrote documentation for UI customization best practices.

Technical Support Representative

Vishist Business Consultancy
05.2015 - 02.2016
  • - Resolved software and hardware incidents for enterprise users.
  • - Assisted in internal web UI testing for support dashboards.
  • - Trained new hires on ticketing systems and basic UI checks.
  • - Logged and updated issue records across multiple systems.
  • - Escalated unresolved UI bugs to engineering team.

Education

M.Tech - Digital Communication & Networking

KLS Gogte Institute of Technology
01.2013

Skills

  • Languages: JavaScript, Python, SQL, REST API, HTML, CSS
  • Frontend: ReactJS, Bootstrap, Responsive Web Design
  • Cloud Platforms: AWS (EC2, S3, IAM, CloudWatch), Azure (VMs, Blob Storage)
  • Tools: Jenkins, GitHub Actions, TestComplete, ReadyAPI, Datadog, Grafana, BigQuery, Looker, Citrix, Zendesk, Jira, Salesforce
  • Domains: SaaS, E-commerce, Fintech, Testing Automation

Certification

  • Certified in TestComplete Automation Tool
  • Certified in Campaign Management; completed Stibo MDM workflow training
  • Completed Microsoft Azure foundational workshop

Accomplishments

  • Awarded Quarterly Performer at SmartBear for outstanding support delivery.
  • Led support transition during critical GCP-to-Azure migration phase.
  • Built automation workflows and React-based frontend modules to enhance operational efficiency.
  • Reduced SLA breaches by 35% using proactive monitoring and alerting via Datadog and Opsgenie.

Extra-Curricular Activities

District-level Badminton Player Volunteered in Health Service Initiatives

Timeline

Senior Support Engineer - Team Lead

Zinier Technologies Pvt. Ltd.
09.2024 - Current

Senior Product Support Engineer - Team Lead

SmartBear Software India Pvt. Ltd.
06.2023 - 09.2024

Senior Application Support Engineer

ThinkBridge Software
12.2021 - 05.2023

Software Engineer - Technical Support

Valtech Pvt. Ltd.
05.2019 - 12.2021

Process Engineer

Infogain India Pvt. Ltd.
11.2016 - 04.2018

Technical Support Representative

Vishist Business Consultancy
05.2015 - 02.2016

M.Tech - Digital Communication & Networking

KLS Gogte Institute of Technology

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