PRAVEEN KUMAR

Versatile Manager specializing in Production Support and managing teams. Currently handling a team of 38 employees with 17 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams, offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

CNA Financials 

• I am currently working as a portfolio manager owning 8 application for run the business (Production Support) for CNA Client leading a team of 38 resources, which is built on JAVA. My roles and responsibilities include ensuring high availability of application as well as resources, co-ordination with multiple partners and implementing global changes within the application.

SOROCO 2.X

• I worked on SOROCO project, leading a team of 3 resources, which is built on python and my role is to procure and maintain infrastructure so that automation BOTs run 24/5. We as a team work on Deployments in all three environment (SIT, UAT, PROD) via CI/CD, making sure all the toll gate checks are strictly followed. Working on generating reports of Change Management, Incidents, efforts tracking in JIRA. Automating day to day activities which help team to utilize that time to upskill themselves. Working on CI/CD, Jenkins, Kubernetes Production Support.

QuickConnect

• Worked on QuickConnect, a Concentrix Java Framework. This application comprise a set of tools used within our call centers to enhance communication between Agents and leadership, increase productivity and reduce costs. Using these tools our Team Leaders can manage up to 40% more Agents while maintaining regular communication and monitoring Agent activity. The Concentrix Java Framework allows a solution to be deployed to the entire user population in as little as a one day turn around. The QuickConnect application has over 90k unique users each month and it is expected to exceed 100k this year.

Microsoft Office 365 | Microsoft Exchange 2010/2013 Administration

• I have executed, managed migration for internal users Worked on troubleshooting and customizing Office 365 application including Outlook, Skype for Business 2013/2016 Developed various powershell script to automate provisioning and managing mailbox, groups and shared mailboxes.

Campaign Management Solutions 8.0 Implementation, XL, 86 Million Subscribers

• I worked on installation and configuration set up of CMS in development and production environment for various clients (XL/ INDOSAT) and for internal usage integrated SMS module with messaging gateways. Developed features for database re-initialization whenever there is a sudden failure in network connection

Campaign Management Solutions 3.2 Implementation, INDOSAT, 56 Million Subscribers

• Developed the mechanism for handling batch failures during batch processing Worked on performance testing, regression testing during upgrade from CMS 1.1 to CMS 3.2 Supported and resolved post production bugs and issues Installed and configured CMS system in test, development and production environment for XL and INDOSAT.

• Awarded Employee Excellence Diamond award for Q4 2021 by Chubb Business Services Pvt. Ltd.
• Awarded Employee Excellence Gold award for Q2 2020 by Chubb Business Services Pvt. LLP.
• Qualified GATE 2014 with an AIR of 10442 with 95 percentile.

• Active member for CSR team of Tata Consultancies Private Limited
• Part of CSR team of Chubb Business Services Pvt. Ltd
• Active member of CSR team of Concentrix India Services PVT. LTD
• Participated in Corporate Badminton tournament for Convergys India Services Pvt. Ltd
• Captain of badminton team for Visvesvaraya Technological University sports meet in year 2010-2013

• I am currently working as General Secretary for Silicon Heights Mutually Aided Cooperative Maintenance Society Ltd.

• B Sai Kishore, Tata Consultancies Services Pvt Ltd, Analyst, sai.kishore1@tcs.com, +91-9618353532
• Hemanth Kumar Mandaloju, Chubb Business Services Pvt. Ltd, Senior Software Engineer, hemanthkumar.mandaloju@chubb.com, +91 9700387871

I Praveen Kumar do here by declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.

Thanks & Regards

Date July 15, 2024                                                                                                

Hyderabad, TG