Praveen Kumar
Banglore
Summary
Responsible for Technical Support , including identifying and resolving Daily basic technical issues occurring in Laptop, Desktop, Printer, Windows & LAN and WI-FI Network.Good hands-on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook.Support Software, Application related issues of In-house & Outstation User via Remote Desktop Tool.Comfortable to work in different shifts and 24/7 environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Copyright Integrity International
Banglore
08.2020 - 07.2024
- Install and configure Operating Systems: Windows 8, 10, and 11.
- Good knowledge of Windows Server 2016 Services with all vital domain services.
- Setting up Wireless NIC, Local and Network Printer Setting, and Configuration.
- Remote Management through TeamViewer, Bomgar, Microsoft Teams, and Ammy Admin to solve Windows and Software Installation.
- Take care of all the Internal Office Software's Support.
- Good hands-on experience in backup and restore of emails and profiles in the email client MS Outlook.
Education
Bachelor of Science - Information Technology
Hindustan College of Engineering And Technology
Coimbatore04-2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal Communication
- Hardware upgrades
- Technical Troubleshooting
- Process Improvement
- AWS, Excel, SQL
Certification
- AWS(Cloud Computing)
Languages
Tamil
First Language
English
Proficient (C2)
C2
kannada
Beginner (A1)
A1
Declaration
- I hereby assure you that the details furnished above are true to the best of my knowledge and belief.
Timeline
Technical Support Engineer
Copyright Integrity International
08.2020 - 07.2024
Bachelor of Science - Information Technology
Hindustan College of Engineering And Technology
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