Praveen Kumar
Doha
Summary
Creative Sales professional with significant experience in team handling and people management. Results-driven achiever and effective team leader with exceptional interpersonal skills. Exceptionally motivated self-starter and creative problem-solver. Exceeding customers' expectations & professional problem solver and people management.
Overview
10
10
years of professional experience
Work History
Store Manager
R&B Fashion Apparel Group
2019.05 - Current
- Handling 15900 SQF A-grade store with 21 team members
- Handling all the operations involving sales, accounts, human resources, etc
- Leading multicultural team comprising Supervisor, Department head, store VM & sales staff
- To lead and manage the store in achieving objectives in sales and operations
- Maintain efficient team co-ordination and sound system of communication
- Manage all phases of store's operations to ensure maximum sales and profitability
- Motivate the team of sales for completing the sales and operations target
- Maintain all Documents files & registers, daily Cash Banking, payroll of staff & Solve Customer & Staff's problems
- Analyze the sale data in depth & make yearly sale forecasting & share monthly sale projection with team
- Exceeding customer's expectation & meet mystery shopping score in all parameter
- Weekly staff schedule as per business requirement and floor coverage
- Ensure daily stock replenishment & Visual merchandise as per VM guidelines
- Ensure focus & follow the KRA & KPI's are met as per the goal sheet
- Strictly adherence of company's SOP's guidelines for smooth retail standards
- Growth last for last in sale & 100% achievement of sales budget and promotional target to be achieved
- Control on Shrinkage, people management, Time management, Inventory management, fixture management & coordination with Mall Management
- Provide product reports in terms of quality issue, slow moving, fast moving and non moving items as per categories to Merchandise Controller at right time
- Maintaining retail standards, staff retention, control on attrition & development of store's staffs & their performance evaluation
- Attend (MBR) yearly business review meeting in Dubai and share meeting agenda & future planning of company with entire team
- Market surveys for competition mapping on regular basis and discuss with planning team & line manager
Department Manager
Marks & Spencer India
2018.09 - 2024.05
- Organized workflow, delegated tasks, and monitored performance to achieve goals
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases
- Filled in for upper management, handling routine operations, and special projects with knowledgeable leadership
- Addressed customer complaints or issues promptly, working toward satisfactory resolutions
- Oversaw employee scheduling, delegating tasks to staff members based on skillsets and availability
- Motivated team performance with hands-on leadership style
- Analyzed sales data to identify trends and optimize department performance
Sales Officer
Westside Trent Ltd Tata Group
2016.10 - 2018.09
- Promoted and supported environment focused on delivering great in-store customer experiences
- Managed customer service, stockroom management
- Maximized sales potential with well-developed and motivated associates
- Accomplished multiple tasks in a fast-paced environment
- Highlighted products with creative and engaging merchandise displays
- Helped office personnel with errands, paperwork and data entry
Sales Associate
Woodland Aero Club
2014.04 - 2015.09
- Replenished stock levels on shelves as needed during business hours
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates
- Created eye-catching merchandise displays to attract customer attention
- Handled cash register transactions efficiently and accurately
- Communicated effectively with supervisors regarding daily tasks and priorities
Education
Bachelor of commerce - Business
Delhi University
03.2021
Certification - Commerce
Gold Field Public School
06.2014
Certification - MULITI SUBJECT
HPBSE
07.2011
Skills
- Team Development
- Customer Service Management
- Operations Management
- Competitor Monitoring
- Staff Management
- Shrinkage Control
- Team Leadership
- Sales Analysis
- Customer Relations
- Problem-Solving
- Store operations
Languages
Hindi
English
Awards
- Best Store Manager of 2023 given by Brand General Manager
- Certification of Completion Sales Manager Program 2024 given by Group Chairman & CEO
- Long Service Award 2024 by Country General Manager
- 2 Times Best Cashier Award in 2017
Timeline
Store Manager
R&B Fashion Apparel Group
2019.05 - Current
Department Manager
Marks & Spencer India
2018.09 - 2024.05
Sales Officer
Westside Trent Ltd Tata Group
2016.10 - 2018.09
Sales Associate
Woodland Aero Club
2014.04 - 2015.09
Bachelor of commerce - Business
Delhi University
Certification - Commerce
Gold Field Public School
Certification - MULITI SUBJECT
HPBSE
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