Praveen Kumar
Expertise in developing and executing strategic collection strategies, leading collection teams, and ensuring compliance with all legal and regulatory requirements.
Summary
Dynamic professional with a proven track record in debt recovery and portfolio management at India Bulls Assets and Reconstruction. Excelled in enhancing collection efficiency and reducing delinquency rates through analytical thinking and effective communication. Demonstrated adaptability by consistently achieving targeted recovery rates, showcasing a blend of persistence and critical problem-solving skills.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Area Collection Manager (ACM)
India Bulls Assets and Reconstruction
01.2024 - Current
- Improved collection efficiency by implementing effective strategies and streamlining processes.
- Reduced delinquency rates significantly by addressing customer payment challenges with tailored solutions.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Drove continuous performance improvement by establishing team goals based on historical data insights.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Implemented training programs for new hires, ensuring consistent practices across the department.
- Monitored team performance, providing feedback and coaching to enhance productivity and effectiveness.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Instilled a strong sense of accountability and professionalism, enhancing team collaboration.
- Prepared and submitted legal documents to initiate court proceedings.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Team Leader
Atria Convergence Technologies
12.2016 - 01.2024
- Handling the Agency teams in making the collection in progress and make them understand the Statement, Foreclosure, CIBIL preferences, NOC..etc
- Making team in understanding the closure of the account after complete payment is received either for Settlement or foreclosure.
- Updating the Applications, customer portal pages with proper guidance.
- Reviewing performance metrics and sharing Day, Weekly and monthly collection Reports
- Motivate and guide staff to clarify each debtor's position and reason for nonpayment, and set an agreed-upon plan forward
- Oversee follow-up efforts with debtors to help proactively address and avoid further repayment challenge
- Led team to rank #3 out of 11 for overall success rate converting accounts from “delinquent” to “in repayment” status
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Understand the importance of delegating tasks to team members Monitor progress and keep team members motivated
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Leader
Aegis
01.2015 - 12.2016
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
- Facilitated timely revenue recovery through established processes for overdue account collection.
- Resolved collection challenges through meticulous account analysis and rigorous due diligence.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Drove continuous process improvement initiatives aimed at optimizing resource allocation and workload distribution across the collections team.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and increased productivity.
Process SME
Computershare US Client
06.2013 - 10.2014
- Provide shareholders resolution through mail or letter
- Understand the shareholder Query and respond accordingly
- Need to check and analyze the information from Computershare applications like investor center, App user, company websites etc... To provide the details to the shareholders
- Need to do self QC (quality control) weather we have provided the correct information to the shareholder as he requested.
- Publishing the Daily, Weekly & Monthly dashboard to clients and ensure trainings are on track.
- Work with Ops and Quality to understand and plan the Training interventions
- Generate Client and Organization related reports on training
- Observe Training sessions, Review Feedback Scores and Plan of action
Education
MBA - Finance
Osmaniya University
Hyderabad 04.2001 -
Skills
Debt recovery expertise
Timeline
Area Collection Manager (ACM)
India Bulls Assets and Reconstruction
01.2024 - Current
Team Leader
Atria Convergence Technologies
12.2016 - 01.2024
Team Leader
Aegis
01.2015 - 12.2016
Process SME
Computershare US Client
06.2013 - 10.2014
MBA - Finance
Osmaniya University
04.2001 -
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