Praveen Kumar

KEY ROLES HANDLED

• Interpret Business needs/concerns of Stakeholders, identify the gaps and provide the best possible solutions in order to fulfill the challenges of
• Client/Stakeholder operations
• Carry out Interview, Brainstorming & Observation sessions with end users and stakeholders to add new features to the application
• Worked closely with technical development team to meet the
• Client/Stakeholder asks in a best way, by categorizing & prioritizing the requirements and delivering the same as per the planned deadline
• Create Business user stories for development team and getting it reviewed by internal product team before development begins
• Worked closely with development team and testing team members to design and develop robust solutions to meet Client requirements for functionality, scalability and performance
• Requirement gathering, preparing Business requirement document, understand AS –IS process and prepare valuable TO-BE process
• Involved in categorizing the requirements that meets the Client needs in short term and long term
• Experience working with Agile writing user stories and following the development process.

• Software Implementation (Web based SSO) across various Stakeholders for invoice tracking and processing
• Develop a web based application for invoice processing and tracking with approval which was manually managed through outlook mails
• Worked closely with Finance and operations team, understand their operational challenges, perform GAP analysis, and provide acceptable solutions to the customer
• Lead Business analyst in the debit card reissuance and upgrade process
• Creating user guide, training documents and handling training sessions for the operations team and Stakeholders
• Contributed ideas, suggestions in team meetings and delivered updates on workflow design, Enhancements, and deadlines
• Coordinated User Acceptance testing of new product features before making it live in Client instance
• Gathering, Analyzing, understanding, and documenting requirements and functionalities for debit card reissuance and upgrade on expiry for customers
• Worked closely with Stakeholders, Developers and Product owners to
• Facilitate the debit card reissuance process seamlessly.