Praveen Kumar
Villivakkam
Summary
To be associated with growing organization with dynamic work sphere to enhance my skills and to be a highly professional Automotive Technician/ Shop Manager.
Professional hands-on experience in Maintenance and Service of Jaguar, Land Rover, BMW, Ford Vehicles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Techline Engineer - Flying Doctor (FD)
Nissan Middle East FZE
Dubai
06.2024 - Current
- Provide technical assistance on-site and remotely for complex and unresolved vehicle issues across Nissan dealer workshops in the Middle East region.
- Support Field Engineers by conducting deep-dive diagnostics using CONSULT III/IV, CAN trace analysis, and ESM procedures.
- Travel to key markets as a 'Flying Doctor' to directly inspect, diagnose, and support resolution of critical field concerns.
- Manage user access and account creation for CONSULT systems and technical portals.
- Coordinate with Nissan Motor Co. (Japan) and regional tech teams for escalated case handling and feedback.
- Assist in technical case reporting, root cause validation, and support campaign or service action feedback.
- Provide feedback to improve diagnostic procedures, and support regional training and product quality teams.
• Technical Team Leader – Nissan Vehicles
Praveen Kumar
Abu Dhabi, UAE
05.2023 - 05.2024
- Led technical team operations for the diagnosis and resolution of advanced vehicle issues.
- Supported warranty process, technical reporting, and dealer field case handling.
- Conducted technical training sessions for staff, and coordinated with Nissan Middle East technical support.
- Monitored diagnostic equipment usage, and provided guidance on CONSULT operations and repair procedures.
TEAM LEADER BMW and JLR BRAND VEHICLES
GERMAN EXPERTS LLC
Abu Dhabi
11.2021 - 04.2023
- Customer complaint logging.
- Diagnosing the root cause of complaints using tools and test procedures.
- Technical data collection, such as procedures, drawings, and specifications.
- Estimation of the cost of repair or service, and consultation with the customer, and closing the service sales.
- Order spare parts in the online system.
- Troubleshoot, repair, and deliver the vehicles.
- Updating customer and vehicle data in the database.
- Coordinate the team members for all the activities until delivery.
- Warranty claim assistance.
- Training colleagues on complex issues and best practices.
TECHNICAL SPECIALIST- TEAM LEADER - Jaguar and Land Rover PDI/ POC Vehicles
Al Tayer Motor LLC
Abu Dhabi
09.2015 - 11.2021
Workshop Controller- Jaguar and Land Rover Vehicles After Sales Service
VST and Sons Pvt Ltd
Chennai
05.2011 - 09.2015
- Prepared daily vehicle status updates to keep staff up to date on program changes and task requirements experience.
- Mechanical & Electrical Service and maintenance Support.
- Warranty claiming Assistance.
- Diagnostics and repairs on imports to include engines, transmission, differentials, Brakes, clutches, starters, axels, steering gear, fuel system, cooling system and Air-conditioning system.
- Displayed solid commitment and loyalty to the company. Often working overtime when needed.
- Designed and, facilities and systems for domestic purposes.
- Collaborated with Service Engineers to resolve product development and maintenance issues.
- Implemented Advanced Diagnostic tools SDD(IDS)tore solve customer complaints.
- Drafted and submitted engineering change orders for review.
Senior Technician- BMW Vehicles
Kun Exclusive Service Centre (BMW)
Chennai
02.2007 - 01.2011
- Mechanical, Electrical Service and maintenance including Engines, transmission, differentials, Brakes, clutches, starters, axels, steering gear, fuel system, cooling, and Air-conditioning system.
- Warranty claiming Assistance.
Technician Apprentice- BMW Vehicles
Metropolitan Transport Corporation
Chennai
06.2005 - 06.2006
- Undergone training on Mechanical, Electrical Service and maintenance.
Technician- Ford Vehicles
Ford Motors
Chennai
01.2002 - 06.2005
- Mechanical & Electrical Service and maintenance.
Education
MBA -
MG University
Chennai, India04.2017
Master of Arts - Public Administration
Madras University
Chennai, India04.2012
High School Diploma -
Chennai05.2003
Skills
BMW
- TIS
- WDS
- ETK
- DIS Plus
- Group Tester One
- SSS
- ISID
- ISSS for BMW
JLR
- IDS
- EPQR
- Pathfinder
- PAR T4
- TA
- TOPIC
- DDW
- DDT2000
Nissan
- Consult3
- Consult4
- DDT2000
Computer skills
- Spare parts register database handling
- Customer database handling
- Vehicle and service history database handling
- Warranty claim database handling
- Windows 11
- Microsoft Word
- Excel
- PowerPoint
- MS Access database
Certification
- Ford Vehicles Certifications, Level 01 and Level 02 Certified, 2004
- BMW Vehicles Training, Electrical & Electronics in E60 & E65, Air-Conditioning DPI in E90, Air-Conditioning DPI in E60 (after March 2007 production), Induction of E65, E66 complete vehicle, Induction of KDS 2 Wheel Alignment Equipment, Advanced Vehicle Electrical-Electronic for all models
- Jaguar and Land Rover Certifications, Level 01, 02 and Level 03 Certified, 03/01/21
Languages
- English
- Hindi
- Tamil
- Telugu
Summary Of Skills
Professional hands-on experience in Maintenance and Service of Jaguar, Land Rover, BMW, Ford Vehicles., TIS, WDS, ETK, DIS Plus, Group Tester One, SSS, ISID, ISSS, IDS, EPQR, Pathfinder, PAR T4, TA, TOPIC, DDW, Spare Parts Register Database Handling, Customer, Vehicle & Service History Database Handling, Warranty Claim Database Handling, Windows 11, Microsoft Word, Excel, PowerPoint, MS Access Database
Personal Information
- Passport Number: V2898296
- Passport Date Of Issue: 05/30/23
- Passport Expiry Date: 05/31/24
- Date of Birth: 01/24/84
- Nationality: Indian
Timeline
Techline Engineer - Flying Doctor (FD)
Nissan Middle East FZE
06.2024 - Current
• Technical Team Leader – Nissan Vehicles
Praveen Kumar
05.2023 - 05.2024
TEAM LEADER BMW and JLR BRAND VEHICLES
GERMAN EXPERTS LLC
11.2021 - 04.2023
TECHNICAL SPECIALIST- TEAM LEADER - Jaguar and Land Rover PDI/ POC Vehicles
Al Tayer Motor LLC
09.2015 - 11.2021
Workshop Controller- Jaguar and Land Rover Vehicles After Sales Service
VST and Sons Pvt Ltd
05.2011 - 09.2015
Senior Technician- BMW Vehicles
Kun Exclusive Service Centre (BMW)
02.2007 - 01.2011
Technician Apprentice- BMW Vehicles
Metropolitan Transport Corporation
06.2005 - 06.2006
Technician- Ford Vehicles
Ford Motors
01.2002 - 06.2005
MBA -
MG University
Master of Arts - Public Administration
Madras University
High School Diploma -
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