Summary
Overview
Work History
Education
Skills
Achievements
Certification
Timeline
Hi, I’m

Praveen Kumar

Security, Administration
Chandigarh
Praveen Kumar

Summary

Dynamic Operations Manager with a proven track record at G4S Secure Solutions, enhancing customer satisfaction and streamlining operations to boost profits. Skilled in performance monitoring and staff development, I empower teams to excel while implementing effective strategies that drive operational efficiency and foster strong client relationships.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
years of professional experience
1
Certification
3
Languages

Work History

G4S Secure Solutions
Chandigarh

Operations Manager
06.2022 - Current

Job overview

  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, on boarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at up skill the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.

SIS India Limited
Chandigarh

Assignment Manager
10.2018 - 05.2022

Job overview

  • Managed budget allocation and resource planning, optimizing utilization and reducing operational costs.
  • Implemented risk mitigation strategies to minimize potential issues during project execution phases.
  • Conducted regular performance reviews of team members, recognizing achievements and addressing areas for improvement.
  • Streamlined communication channels for improved collaboration between team members and stakeholders.
  • Enhanced team productivity by implementing efficient assignment management strategies and workflows.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained documentation of project milestones, changes, and lessons learned for future reference purposes.
  • Mentored junior team members to enhance their skills and professional growth within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased operational efficiency by identifying areas for improvement in assignment management processes.

DLF Mall of India
Delhi

Security Officer
04.2016 - 09.2018

Job overview

  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Crowne Plaza Okhla Today Hotel
Delhi

Shift In-charge
05.2014 - 04.2016

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Crown Plaza Today Hotel Okhla
New Delhi

Security Assistant
04.2013 - 05.2014

Job overview

  • Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Enhanced security measures by implementing access control systems and surveillance equipment.
  • Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
  • Monitored CCTV systems to detect suspicious activities and prevent potential threats.
  • Responded to alarms and emergencies, taking immediate action to mitigate risks.
  • Analyzed security data to identify patterns and prevent future incidents.
  • Monitored CCTV cameras and alarm systems for security breaches.

Coca- Cola Pvt. Ltd on
Delhi

Security Supervisor
03.2012 - 04.2013

Job overview

  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Supervised team of 16 security personnel during shift.

Obrai Hotel & Resorts
Delhi

Security Supervisor
02.2011 - 03.2012

Job overview

  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Supervised team of 45 security personnel during shift.

Security and Intelligence Services
Delhi

Security Guard
02.2009 - 02.2012

Job overview

  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

Jet Fort Computer Center.
Sarkaghat

Computer Hardware & Networking Diploma from {ADCHNE} Diploma
04.2001

University Overview

Ram Manohar Lohiya Awadh University.
Faizabad, India

Bachelor of Arts from BA
04.2001

University Overview

Skills

Problem-solving

Achievements

Achievements

1.One-year Diploma in Computer hardware.

2. I had earned following courses through IHG Merlin E-learning Code of Conduct: Handling Information responsibly at IHG, Data privacy - Handing personal data, IHG Hostile surveillance course, General fire training, first aid tanning, managing fire safety at IHG.

3. I have awarded with "you have been great Certificate" , "Bravery and commitment in living the core values of the organization" and Appreciation letter from "Winning standards 2015 Audit" from Crown Plaza Today New Delhi, Okhla.

4. Safety Hero certification

5. SafetyAmbassador certification

Certification

[Area of certification], [Company Name] - [Timeframe]

Timeline

Operations Manager
G4S Secure Solutions
06.2022 - Current
Assignment Manager
SIS India Limited
10.2018 - 05.2022
Security Officer
DLF Mall of India
04.2016 - 09.2018
Shift In-charge
Crowne Plaza Okhla Today Hotel
05.2014 - 04.2016
Security Assistant
Crown Plaza Today Hotel Okhla
04.2013 - 05.2014
Security Supervisor
Coca- Cola Pvt. Ltd on
03.2012 - 04.2013
Security Supervisor
Obrai Hotel & Resorts
02.2011 - 03.2012
Security Guard
Security and Intelligence Services
02.2009 - 02.2012
Jet Fort Computer Center.
Computer Hardware & Networking Diploma from {ADCHNE} Diploma
04.2001
Ram Manohar Lohiya Awadh University.
Bachelor of Arts from BA
04.2001

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Praveen KumarSecurity, Administration