Praveen Kumar
IT SUPPORT ENGINEER
Chennai
Summary
IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
Nokia Solutions and Networks
02.2021 - Current
- Managed ticket resolutions within SLA using Service Snow and Gepard ticketing tools.
- Prioritized high-impact tickets in the service management ticket queue for timely response.
- Participated in weekly meetings with other IT staff members to discuss new technologies or strategies for improving efficiency within the department.
- Installed, configured, and maintained hardware, software, and peripherals for optimal performance.
- Executed operating system installations in both autopilot and legacy modes.
- Provided technical support to users through in-person interactions, phone calls, and email.
- Diagnosed and resolved hardware and software issues swiftly and effectively.
- Troubleshot network connectivity for wired and wireless connections to ensure stable access.
- Configured user accounts, permissions, and passwords in compliance with company policies.
- Collaborated with vendors to acquire necessary hardware components or software licenses at discounted prices.
- Install the new printer and ensure the proper setup. Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
- Provide superior IT support and Management of PC, Servers, LAN/WAN, hardware, and software applications.
- Providing 24/7 support for high-priority network issues and supporting all Change activities to ensure the network are back to normal after upgrading.
- Monitor and test network performance and provide network performance statistics and reports to operation head.
IT Customer Support Engineer
Geetika India Private Limited
08.2018 - 01.2021
- Delivered full spectrum of IT support, implementation, and security for companies including Nokia, Saipem and Wipro.
- Provided backfill support for Nokia Chennai and Bangalore offices, ensuring seamless operations.
- Managed ticketing process within SLA using tools like Hemmers Bach and Raise Ticket.
- Installed operating systems (Windows 7/10) and various software applications, including antivirus and MS Office.
- Offered online, offline, and remote support for hardware and OS issues, diagnosing and resolving faults.
- Supported end-users with remote desktop assistance for MS Office and basic networking issues.
- Addressed basic networking challenges related to LAN, routers, and switches.
- Provided 24/7 support for critical network issues, facilitating smooth change activities during upgrades.
IT onsite Support Engineer
Mitsubishi (contracted by Speetech)
05.2017 - 06.2018
- Monitored and maintained computer systems and networks for optimal functionality.
- Established and enforced standards for desktop operating systems and security software.
- Developed strategic plans for systems development, hardware, and software acquisitions.
- Managed inventory levels to ensure availability of essential IT equipment.
- Troubleshot network issues to identify and resolve common connectivity problems.
- Configured and deployed network printers, managing print server queues and services.
- Provided remote support to users, addressing client machine troubleshooting needs.
- Resolved various laptop and notebook technical issues efficiently.
Education
Bachelor's - Information Technology
SKR Engineering Collage
03-2009
Diploma - Computer science
KSR Institute of Technology
03-2006
Skills
IT Infrastructure Support
DECLARATION
I hereby declare that all the details furnished above are true to the best of my knowledge.
CONTACT ME
- +91-9585767881
- Chennai, India.
- S.p.kumar.ext@gmail.com
PERSONAL DETAILS
- Passport Number: K0374586
- Date of Birth: 06/05/88
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
IT Support Engineer
Nokia Solutions and Networks
02.2021 - Current
IT Customer Support Engineer
Geetika India Private Limited
08.2018 - 01.2021
IT onsite Support Engineer
Mitsubishi (contracted by Speetech)
05.2017 - 06.2018
Diploma - Computer science
KSR Institute of Technology
Bachelor's - Information Technology
SKR Engineering Collage