Praveen Kumar
Specialist
Chennai
Summary
Specialist having 7+ years experience in Help/Service Desk, Mac, Windows VM, O365, AD domain in IT industry. To obtain a position in an organization that would allow me to develop my skills while contributing to the organizational goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Specialist
Larsen & Toubro Infotech
Chennai
12.2021 - Current
- Worked as Service Desk Team Lead for 3 months as a short term requirement by the organization.
- Internally moved to O365/AD queue Lead and manage the team.
- On board, Off board and managing account related information in Active Directory server.
- Shared mailbox, distribution list, security group creation in Exchange Admin
- Providing access and troubleshooting network drive in Windows server.
- License Management for all the users and synchronizing in Azure Active Directory for MFA.
- As a Global Admin in Microsoft Office, managing Exchange admin directory for all user related issues.
- Provided and troubleshoot the issues in Microsoft SharePoint related issues.
- Collaborating with Network team for configure VPN security groups.
- Followed all company policies and procedures to deliver quality work.
- Enrolled MS100, MS104 certification program for the depth knowledge.
Senior Systems Engineer
Cognizant Technology Solutions
Chennai
01.2019 - 12.2021
- Providing app access to the users via OKTA Admin, monitoring server alerts, maintenance of users Citrix sessions, restarting VM
- L1 Application troubleshooting - Client based and cloud based applications like OKTA, 0365, Box, etc
- VPN configuration and troubleshooting (Cisco & Global Protect)
- Creating and managing the tickets by Call, Email and chat support
- Prepared MSR data reports, shift roster and handling onsite and offshore team internal issues
- Engage with Infra teams for P1 & P2 tickets to find the root cause and provide timely solution
Technical Engineer
CSS Corp
Chennai
07.2018 - 12.2018
- Responsibilities - Mac VM application support (Parallels Desktop for Mac)
- SFB and MS Teams account creation and user end troubleshooting
- Application support for MS Office suite and client apps
- SharePoint site creation (Team Site and Project Site)
- Printer configuration and troubleshooting in Mac and Windows laptops and Desktops.
Technical Support Excutive
Teleperformance India pvt ltd
Indore
02.2018 - 07.2018
- Provide end to end support for associated Cloud Market
- Initiated bridge call between Microsoft support team and Resellers for troubleshooting issues in maintenance and administration.
- Interaction with Finance team for refund amount or any other finance issues with users
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Technical Support Engineer
IMSI India pvt ltd
Bangalore
09.2016 - 02.2018
- Replacement and diagnosis the switch problem (Catalyst 4500E-48 port)
- Installing and configuring laptops and Desktops - Mac OS / Windows
- OS Reimagine and troubleshooting issues in Windows and Mac laptops and desktops.
- Laptop hardware replacements like display, keyboard, hinges and motherboards.
- Activity completed of disk wipe of 10,000 scrap laptops in 3 months timeline.
- Local IT Support for hot swap laptops and desktops.
- Engaged with Network team to resolve issues occurred in Switch/Router in server rooms.
System Administrator
Reboot Ngage Italia
Coimbatore
09.2014 - 08.2016
- Clothing store-Worked as a System, & Store In-charge
- Installing Windows 7 OS and MS Office packages
- Daily report for the purchase bill - Managing Store and restocking the items
Education
B.E - Electronics And Communications Engineering
Sri Shakthi Institute of Engineering And Technolog
Coimbatore 08.2010 - 05.2014
HSE (XII) -
Reliance Matric. Hr. Sec. School
Erode 05.2009 - 03.2010
SSLC (X) -
Reliance Matric. Hr. Sec. School
Erode 05.2007 - 03.2008
Skills
0365, AD, OKTA, Citrix
Operation Systems -Mac OS, WindowsRemote Tools- Landesk Ivanti, Go To Assist, Bomgar, MS Teams, VNC Viewer
Asset Management - Jamf, Airwatch (MDM)Server Monitoring Tools - Solarwinds, DatadogIT ticketing tools -Remedy, Zen desk, Jira, SNOW, Fresh-works
System installations
Customer Relations- P1,P2, VIP users and escalation tickets
Multitasking Abilities
Teamwork and Collaboration
Timeline
Specialist
Larsen & Toubro Infotech
12.2021 - Current
Senior Systems Engineer
Cognizant Technology Solutions
01.2019 - 12.2021
Technical Engineer
CSS Corp
07.2018 - 12.2018
Technical Support Excutive
Teleperformance India pvt ltd
02.2018 - 07.2018
Technical Support Engineer
IMSI India pvt ltd
09.2016 - 02.2018
System Administrator
Reboot Ngage Italia
09.2014 - 08.2016
B.E - Electronics And Communications Engineering
Sri Shakthi Institute of Engineering And Technolog
08.2010 - 05.2014
HSE (XII) -
Reliance Matric. Hr. Sec. School
05.2009 - 03.2010
SSLC (X) -
Reliance Matric. Hr. Sec. School
05.2007 - 03.2008