Hi, I’m
PRAVEEN LOWANSHI
Cluster Manager HF Retail
NEW DELHI
Summary
Seeking assignments in Operations which helps in growth of organization.
Productive Cluster Manager with over 14+ years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
years of professional experience
Work History
HF Retail Pvt LtdNew Delhi Vasant Kunj
Cluster Manager
06.2025 - Current
Job overview
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Implemented trending initiatives to help drive sales across cluster.
- Managed cluster expenditure by adhering to set budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
RIL/Future Retail LtdNew Delhi
Assistant Manager
03.2015 - 06.2025
Job overview
- (In FRL- Operation Manager)
- Team handling
- Roster Management.
- Vendor Management.
- Liaisoning with outside management.
- Take care of Timely Licenses whichever/Whenever requires for smooth operations
- Customer care queries satisfaction & solutions/escalations, online team management
- Shrinkage management, planning & management regards to avoid shrink.
- Security & Housekeeping Management, deployment. And training as & when required.
- Leading the team and monitoring day -to -day operations of the store, responsible for overall supervision, staff briefing & constant improvement of service standards in the store.
- Deliver excellent customer service and maximize selling opportunities through the team. Handling customers and their queries and providing them proper feedback.
- Responsible for inventory and conduct of periodic stock takes as per SOP.
- Keeping track of total inwards and outwards materials, and achieving top lines and bottom lines as set by the company.
- Training of staff for maximizing sales and achievement of sales target, supervising personnel which typically include recommendations for hiring.
- Analyze sales trends; define client requirements and expectations, and determining whether the organization meets those needs and if not, whether changes in work practices are required.
- Stock Management, Dump Management, staff management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Bharti Walmart Pvt. Ltd.
Team Leader - Operations
05.2012 - 03.2015
Job overview
- Development and Training of employees on System Processes.
- Budgeting the expenses and cutting costs.
- Managing day-to-day operational activities of the store.
- Developing new avenues for promoting the business.
- Prevent shrinkage by working on the probable shrinkage areas.
- Handling team of Associates, Monitoring staff development, motivating them for sales as well boost their moral with right attitude, ensuring minimum attrition levels.
- Ensuring execution of Inventory Management practices by getting backroom properly zoned, ordering according to season as well stock requirements for better in stock levels.
- Setting KRA's of the team members and ensuring executions.
- Implementing brand and marketing strategies within the store as per HO communication.
- Ensuring customer service is one of top most preference in store, resolving immediate queries.
- Ensuring strong competition benchmarking of prices in competitive market by beat and meet strategy.
ITC LtdDelhi
Sr.Sales Executive(Food Division)
06.2010 - 05.2012
Job overview
- Company Overview: FMCG-Company
- JOB PROFILE: -
- Visit to respective market
- Beat visit different markets
- Inclusive of all Marketing & Sales Activities
- Sales of (all “ITC “products-Food Division) products of ITC Ltd
- Collection of payments, cash or cheque, signed bills
- Making bills, orders for supply next day
- Sending sales forecasts & Reports to AE on Daily & Weekly Basis
- Customer relation Management & Customer Service
- To Develop New Markets
- Solving customer immediate query
- Maintain AR sales records
- Job Responsibilities:-
- Timely visit the market
- Selling of Branded products & give order for supply
- Responsible for increasing sales in the particular market
- Daily collections & submissions
- Immediate resolving market queries
- Handling Mass market
- Taking care of market & product
- Daily interacting with supplier & AE & Distributor
- Managing Track record of different beat
- Management of supply & Suppliers
- Checking bills, summary, dispatch etc
Education
IMI-International Maritime Institute
MBA; Post Graduate Diploma from Business Management
01.2010
Barkatullah UniversityBhopal, M.P
Bachelors from Commerce
01.2007
Skills
Add onns, Admin & Operations Management
Coordination with vendors for timely supplies,
To maintain budgets, Manpower utilization, with cost effects
Customer service and public relation skills to develop successful business and community relations,
Staff supervision
Business Development
Strategic planning
Cost Control
Employee performance evaluations
Negotiation
Sales growth
Training
Recruiting and interviewing
Project Management
Budgeting
Staff Management
Business planning
Sales and marketing
Synopsis
- Over 13+ years of managerial experience in Operations, Operations & Sales.
- Currently associated with HF REtail Pvt Ltd
- Previous associated with Reliance Retail Limited as Assistant Manager Sales & Admin, Operations.
- Demonstrated ability of increasing sales and profitability. Distinction of developing and implementing innovative strategies to cultivate training and streamlining workflow.
- Distinction of devising systems thus contributing towards increased operational efficiency and reduced costs.
- Recipient of numerous awards and appreciations on account of exemplary performance.
- Possess excellent communication, interpersonal & organizational skills and proven abilities in customer support management.
- A keen planner and strategists with experience of handling the entire Sales & operations.
Timeline
Cluster Manager
HF Retail Pvt Ltd
06.2025 - Current
Assistant Manager
RIL/Future Retail Ltd
03.2015 - 06.2025
Team Leader - Operations
Bharti Walmart Pvt. Ltd.
05.2012 - 03.2015
Sr.Sales Executive(Food Division)
ITC Ltd
06.2010 - 05.2012
Barkatullah University
Bachelors from Commerce
IMI-International Maritime Institute
MBA; Post Graduate Diploma from Business Management