Praveen M

• Investigating publisher's appeals about automated and/or manual review book decisions.
• Reviewed books through various SOPs and policies.
• Prepared reports detailing findings from risk assessments.
• Collaborated with leaders to develop appropriate control measures for identified risks.
• Assisted legal team in the review of contracts and documents for risk management purposes.
• Provided multiple process improvement ideas for minimizing or mitigating potential risks arising from major risk and violating publishers.
• Cross-trained in multiple processes within the organization.

Extended Roles:

• POET (Principles of Effective Training) for MAA site.
• Trained and mentored new joiners, and conducted refresher training programs for existing team members.
• Performed internal audits and shared best practices with the team.
• Provided ASK SME support and shadowing sessions for users who were struggling with their metrics.
• Provided examples and feedback on SOP training content that was being developed for new hires.

• Made sure the print book files across Amazon platforms are error-free by performing visual reviews based on SOPs.
• Performed quality checks for Softcover and Hardcover books on Amazon Websites.

Extended Roles:

• Contributed Wiki ideas for SOP gaps.
• Accredited for putting up an activity for newcomers in the team.

• Researched and created interesting content for electronics, banking, finance, and cooking books from Pearson Publisher.
• Wrote government road plan documents for various counties in California State.
• Inserted tooltip content in PDFs for physically challenged people.

Extended Role:

• Tutored my colleagues in completing electronics-oriented books and have created templates for the same.