Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Certification
Interests
Timeline
Generic
Praveen Mahadikar

Praveen Mahadikar

Praveen
Bangalore

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
7
7
years of post-secondary education
7
7
Certifications

Work History

Manager - Customer Service

Kennametal India Limited
Bangalore
04.2021 - Current
  • Handling service team of Pune, Chennai & Bangalore regions.
  • Handling & Managing service related activities for SPM's, VTL's, Tool & Cutter Grinder & Fixture verticals.
  • Responsible for closing of pending points & core issues if any of machines after commissioning & ensure collection of commissioning dues.
  • Responsible for conducting CFT meeting for critical issues of machines under warranty across India & ensure resolution.
  • Weekly meeting with field team across India to discuss on support needed & coordinate with CFT for necessary actions.
  • Coordinate with SCM for warranty replacement items & ensure dispatch of the same within specified timeline.
  • Handling of Spares Business.
  • Streamlined complete Spares process from enquiry to dispatch.
  • Achieved highest spares turn over in FY22: Rs 414.12 Lacs, FY23: Rs 464.63 Lacs & FY24: Rs 570 Lacs.
  • Handling AMC business for Tool & Cutter Grinding Machines & VTL’s.
  • Development of Microsoft Dynamics for Customer Service Function.
  • Establishment of QR code for complaint registration along with centralized help desk numbers & email ID.
  • Establishment of mobile APP of MSD for field engineers for easy access of MSD.
  • Responsible for collecting Service & Spares payments before specified deadlines.
  • Responsible for dispatch of warranty spares for export machines & coordinate with commercial team for necessary documents from Bank.
  • Development of outsource agency for reconditioning of slide assembly, feed drive assembly etc. to reduce dependency on HO team.
  • Visiting potential customers to take feedback about machine performance, long pending issues & support needed.

Assistant Manager - Customer Service

Kennametal India Limited
Bangalore
07.2011 - 03.2021
  • Commissioning & prove out of Connecting rod line SPM machines (7 no's) supplied to Honda, Thailand & Honda, India.
  • Replacement of modified Small end & Big end locator assembly in 4 station rotary table Connecting Rod Fine Boring Machine followed by prove out of all accuracies.
  • Commissioning of Multi Spindle Crank Case Fine Boring Machines supplied to HMCD & HMCG.
  • Visit to customer places like HM5V, HMSI, M&M & MSIL for resolution of critical issues across India.
  • Ensure preventive actions for critical complaints in Customer Service Module (CSM).
  • Compilation of warranty complaints received across India followed by circulation of critical complaints to Cross Functional Team for Preventive Actions & ensure the same within stipulated time period.
  • Handling Customer Service Module (CSM) for complaint management.
  • Handling Internal & External audits for Customer Service Function as per ISO requirement.
  • Maintaining Quality Objective details for Customer Service Function as per ISO requirement.
  • Presentation related to Customer Service Function for Management once in 6 months as per ISO requirement

Regional Executive Engineer - Customer Service

Kennametal India Limited
Bangalore
12.2008 - 06.2011
  • Attending machine issues from front end quickly & escalated major issues to supervisor.
  • Closing customer complaints with proper Corrective action in CSM & communicating cross functional team for Preventive action.
  • Health check of out of warranty machines & recommendation of spares.
  • Completed planned shutdown maintenance activities at various customers such as HMCG, MSIL & HMCD customers.
  • Quick solution & response to customer queries. Ensured machine down time is less.
  • Listen to customers & handling customer pressures.
  • Proved successful working within tight schedules & fast paced atmosphere.
  • Increased customer satisfaction by resolving application & quality issues.
  • Collected customer feedback and made changes to exceed customer satisfaction goals.

Executive - Application

Kennametal India Limited
Bangalore
04.2007 - 11.2008
  • Studying project case file for knowing project delivery date, payment terms, LD cause, PO terms and conditions, OHD, component layout, acceptance criteria, cycle time, Cp/Cpk & statutory and regulatory including safety requirements.
  • Ensure machine quality parameters are achieved as per acceptance criteria at HO.
  • Installation & commissioning of CNC machines for auto component such as Con rod, crank shaft, input shaft, cylinder block & cylinder head.
  • Reporting of problems faced during trials to design through ECR.
  • ISO case file verification and follow sequence as per QMS standards.

Graduate Trainee/Trainee Engineer – Assy & Prod

Kennametal India Limited
Bangalore
04.2005 - 04.2007
  • Learning of CNC programming to operate SPM machines to enhance component trials.
  • Worked under supervision of senior employees to help plan and direct work of organization.
  • Worked closely with quality team to understand CMM inspection process of components.
  • Sharing of new ideas with senior employees for problems faced during assembly.

Education

High School Diploma -

St. Joseph's Boys High School
Chikmagalūr, India
06.1998 - 04.1999

Some College (No Degree) - Science

SDM College
Ujire
05.1999 - 06.2001

Bachelor of Engineering in Mechanical - B.E

Bapuji Institute of Technology
Davangere, India
06.2001 - 01.2005

Skills

Customer Service

Complaint resolution

Customer Relationship Management (CRM)

Customer Relations

Problem-Solving

Customer-focused

Training and mentoring

Escalation Handling

Process Improvement & Optimization

Accomplishments

    FY12 Excellence Award for best modification execution by meeting customer deadline to retool entire con rod line customer works.

    FY18 Excellence Award for Outstanding Service Execution to strengthen Customer confidence & appreciation.

    FY19 Excellence Award for Outstanding Service Execution to strengthen Customer confidence & appreciation.

    FY22 Q4 Super Sales Squad Award - Customer Service Team

    FY22 Super Sales Squad of the year Award (Runner Up) - Customer Service Team

Software

Wrench

Auto Cad

SAP

CSM

Micro soft Dynamics

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Certification

CNC Machine Programming & Operation

Interests

Playing Cricket

Exploring new places-Travel

Timeline

Manager - Customer Service

Kennametal India Limited
04.2021 - Current

Supervisory Leadership Development Program

06-2016

Awareness Training Program on ISO 9001:2015

03-2016

Training Workshop on Finance for Non Finance Managers

12-2013

Technical Seminar on Machine Tool Bearings

11-2013

Introduction to Pneumatics P111

02-2012

Assistant Manager - Customer Service

Kennametal India Limited
07.2011 - 03.2021

Metal Cutting Application Engineering Course

02-2010

Regional Executive Engineer - Customer Service

Kennametal India Limited
12.2008 - 06.2011

Executive - Application

Kennametal India Limited
04.2007 - 11.2008

CNC Machine Programming & Operation

11-2006

Graduate Trainee/Trainee Engineer – Assy & Prod

Kennametal India Limited
04.2005 - 04.2007

Bachelor of Engineering in Mechanical - B.E

Bapuji Institute of Technology
06.2001 - 01.2005

Some College (No Degree) - Science

SDM College
05.1999 - 06.2001

High School Diploma -

St. Joseph's Boys High School
06.1998 - 04.1999

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