Praveen Manayamkath
Team Lead
Bangalore
Summary
I am seeking a challenging position at an advanced level in the industry that is rapidly expanding and also has a good potential in terms of growth. I would like to work in a position where I could use the knowledge gained during the course of education and work experience and refine both to a higher degree of perfection.
Overview
14
14
years of professional experience
Work History
Team Leader
Jp Morgan Chase
02.2024 - Current
- Currently a part of clearing and Prime Entitlements functions as a part of Synergy between the two functions.
- Currently SME on the entitlements and Drafting process, a sub function of the Prime client onboarding process.
- Identifying process and technical gaps to improve on the efficiency of the sub functions.
- Training new joiners on the listed functions and responsible for creating backups.
- Also involved in Synergies, a cross training procedure involving in learning and getting trained on a entitlements of the Clearing side.
Operations Analyst
Jp Morgan Chase
12.2021 - 02.2024
- Working on Client Entitlement Services and Drafting process, a sub function of Prime Onboarding.
- Performing activities and completing requests related to Client Onboarding sub functions.
- Completing requests pertaining to online access to funds post onboarding.
- User creation requests. (New and Existing)
- Directory requests (New and Existing)
- Adding families and accounts to profiles and Pamm Code.
- Creation of EAT Code requests.
- Creation of PAMM Code requests.
- CICS Requests
- MMSY Requests
- JPMM Entitlements request.
- Resolving queries from various internal departments in terms of Entitlements.
- Working with JPM Legal team and transition in terms of preparing GMCA for drafting tasks.
- Working on Third Party Technology Service requests in collaboration with APAC Team.
- Preparations of SOP`s related to Client Entitlement Services/Drafting
- Picking up projects for entitlements (e.g., Offboarding requests, EAT Code requests have been processed which are add ons apart from BAU Activities.
- Part of the Sports Pillar which works on providing various opportunities to various individuals to showcase their sports talents and also responsible for conducting various sports events.
Fraud Specialist II
Jp Morgan Chase
09.2017 - 12.2021
- Taking inbound calls to file claims on debit card transactions.
- Analyzing disputes to determine fraud/non fraud cases.
- Assisting customers in trying to recover funds from merchants.
- Providing support to bankers calling from the bank to help customers.
- Preparation of Reports related to Quality, AHT, Attendance and Leaves.
- Providing feedback to new joiners on Csat scores by monitoring calls.
- Analyzing Checks, reviewing online transactions to prevent losses to the bank.
- Ensuring fraud prevention to protect customers from suffering monetary losses.
Specialist
Ocwen Financial Solutions
09.2011 - 09.2017
- Worked as a Communication Coach to mentor and coach agents in Voice and Accent.
- Worked in projects for different business units. (Departments - Research, Customer Care and Communication Coaching.
- Taking inbound calls to support mortgage enquiries.
- Providing Floor Support and assistance to new joinees on calls.
- Preparation of Reports related to Quality, Attendance and Leaves.
- Handling customer surveys for enhancement of better customer service.
- Sharing Quality data with team on a daily basis.
Education
Bachelor of Commerce - undefined
Loyola Academy
Hyderabad10+2 - undefined
Army School
Secunderabad10th - undefined
Army School
SecunderabadSkills
Delivery goals achievement
Accomplishments
- Highest quality scores for consecutive months.
- Completed maximum number of E-Learning Courses in Compliance within the batch.
- Nominated as the Quality Spoc for the team.
- Achieved the best Average Handle Time for inbound calls within the team.
- Received customer compliments on calls.
- Part of first pilot batch launched for Voice and Accent Training.
- Achieved Silver Stars, Calls highlights from Quality and perfect customer surveys during tenure with Ocwen.
- Achieving 100% Csat scores on calls alongwith 100% quality from 01/01/18 – 06/30/18.
- Winner of Rising star of the month for consecutive months.
Personal Information
Date of Birth: 11/25/82
Timeline
Team Leader
Jp Morgan Chase
02.2024 - Current
Operations Analyst
Jp Morgan Chase
12.2021 - 02.2024
Fraud Specialist II
Jp Morgan Chase
09.2017 - 12.2021
Specialist
Ocwen Financial Solutions
09.2011 - 09.2017
Bachelor of Commerce - undefined
Loyola Academy
10+2 - undefined
Army School
10th - undefined
Army School
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