Praveen Mukthevi
Hyderabad
Summary
Committed to work in a challenging and creative environment with an approach of learning which would allow utilization of my skills to their best along with focused and sharpened skills in Networking Domain.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Zscaler Softech Pvt. Ltd
08.2022 - Current
- Developing and maintaining strong post-sales relationships with key Zscaler customers
- Managing technical relationships with key clients, ensuring their satisfaction and success with our products and services
- Run Quarterly Business reports for Customer which helps customer understand the Value of the Product used.
- Providing technical support and guidance to clients, including troubleshooting and problem solving
- Collaborating with cross-functional teams to identify and resolve client issues in a timely manner
- Work on problems and incident tickets during Customer’s business hours; assist with Support escalations; manage, escalate, and drive satisfactory resolution of Customer issues related to Products
- Hold weekly and monthly review meetings; attend sales driven quarterly business reviews
- Full post-sales technical relationship with named customers, responsible for total customer engagement, experience and service transformation for those assigned accounts
- Provide mission critical support services, monitor complex issues & hold weekly and monthly review meetings; attend sales driven quarterly business reviews
- Act as a trusted adviser for customers on how to best leverage Zscaler and when to introduce appropriate services and/or partner resources
- Help develop and maintain best practices for implementing and supporting Products through internal and Customer-facing knowledge bases
- Provide Product training to Customer
- Provide clear and constructive Product feedback to Zscaler product management team based on Customer feedback
- PROJECT NAME : Zscaler Softech India Pvt Ltd, Bangaluru
- TALENT SEGMENT : Technical Account Manager
Technical Lead (Palo Alto TAC)
CSS Corp Pvt. Ltd
09.2019 - 07.2022
- Working with Palo Alto Next-generation firewall TAC
- Handling a team of50 members and assisting them based on the technical queries raised and lab replications for critical issues on configuring and troubleshooting of Palo Alto devices
- Took care of all the areas – involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally
- Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers
- Handling level2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required
- Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures
- Deploying SSL proxy (inbound & outbound) for decryption of SSL traffic
- Deploying Threat prevention configuration on firewalls through CVE signatures and check on IDS/IPS configuration
- Check on the Threat determined on the organization and work on providing workarounds to mitigate the Threat issued on the network by enabling the same on the firewall
- Hardware knowledge of Palo Alto platforms
- Worked on PAN-OS versions from5.x to10.0.x
- Panorama troubleshooting and deployment scenarios globally
- Troubleshooting of firewalls/panorama deployed in High Availability
- PROJECT NAME : Palo Alto Networks
- TALENT SEGMENT : IT Operations
Network Operations Associate
Accenture Solutions Pvt. Ltd, Chennai
09.2015 - 08.2019
- Responsibility for network configuration management
- Responsible for managing LAN/WAN installation and arrangement for Network PCs connectivity, hardware and software trouble shooting for global customers all-over
- Worked for maintaining network inventory, diagnosing and providing resolution of network faults, upgrading, degrading and modifying on current network
- Handling Network Deployment for huge commercial customers with the help of field engineer’s on site and client-based tools
- Designed and developed networks according to the client requirements
- Preparing Process Document for Network design & implementation
- PROJECT NAME : Orange Business Services
- TALENT SEGMENT : IT Operations
Junior Engineer
HCL Technologies Pvt. Ltd
04.2014 - 06.2015
- Investigating, diagnosing and resolve all network problems
- Responsible for managing LAN/WAN installation and arrangement for Network PCs connectivity, hardware and software trouble shooting etc
- Troubleshooting network related issues like LAN and Wireless connections
- Administering & designing LANs, WANs internet/intranet, and mainly Wi-Fi hotspots
- PROJECT NAME : British Telecommunications plc
- Role : Junior Engineer
Education
B. TECH - Information Technology
Agni College of Technology
Chennai, Tamil Nadu05-2013
Skills
- Networking: (Routing & Switching)
- Routing Protocols: OSPF, BGP
- Palo Alto Firewall implementation and troubleshooting
- Zscaler: ZIA, ZPA and ZDX implementation, deployment and troubleshooting
- Security: IPsec VPN, SSL VPN, Global protect, Palo Alto, Zscaler, Zscaler Client Connector
- Knowledge in DNS, TCP/IP, DHCP, ARP
- Knowledge in working with Net management APPS (Putty, CPS)
Certification
- ZCCA-Internet Access
- ZCCA-Private Access
- Zscaler Certified Cloud Administrator - Zscaler Digital Experience
- Zscaler Certified Solution Architect
- Zscaler Digital Transformation Administrator (ZDTA)
- Palo Alto Networks certified network security engineer (PCNSE)
- CCNA & CCNP (Course Pursued)
Languages Known
English, Telugu, Hindi and Tamil
Disclaimer
I hereby acknowledge that the above information given by me is true to the best of my knowledge and belief.
Timeline
Technical Account Manager
Zscaler Softech Pvt. Ltd
08.2022 - Current
Technical Lead (Palo Alto TAC)
CSS Corp Pvt. Ltd
09.2019 - 07.2022
Network Operations Associate
Accenture Solutions Pvt. Ltd, Chennai
09.2015 - 08.2019
Junior Engineer
HCL Technologies Pvt. Ltd
04.2014 - 06.2015
B. TECH - Information Technology
Agni College of Technology
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