Praveen Nair
Pune
Summary
Proven leader with extensive experience in operations management and team leadership at UnboundB2B. Excelled in enhancing sales funnel optimization and performance management, achieving significant improvements in team productivity and SLA adherence. Skilled in Microsoft Office and adept at fostering employee relations, demonstrating strategic sales knowledge and a commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Operations Manager
UnboundB2B
Maharashtra
06.2024 - Current
- Company Overview: https://www.linkedin.com/company/18093260/
- Lead Nurturing
- B2B Marketing Strategy
- Appointment Setting
- Sales Funnel Optimization
- Operations Management
Senior Team Leader
UnboundB2B
Pune
04.2021 - 07.2024
- Company Overview: https://www.linkedin.com/company/18093260/
- Day to day Team Management including shrinkage and attrition
- Coordination with inter-dept
- Managers for projects / campaigns I own
- Ensure timely delivery of campaigns with highest efficiency and quality
- Improve team productivity by coaching, mentoring and training
- Meet monthly goals and KPIs for self and for team
- Create, maintain and publish productivity and related reports
- Https://www.linkedin.com/company/18093260/
Team Leader
Fareportal
Pune
03.2015 - 03.2020
- Company Overview: https://www.linkedin.com/company/89938/
- To ensure all SLA/KPI are delivered as per the agreed targets
- Manage day to day planning to ensure SLA’s are met in terms of manpower
- To coach/mentor motivate and develop team individuals
- Participate in organizational level activities and contribute to the overall development of the process and organization
- Manage attrition and absence within the team
- Value add in terms of projects and process improvements
- Be the first point of contact for all issues and escalations of the team and ensure they are effectively resolved
- Ensure team adheres to company policies and procedures at all times- with special emphasis on Information security and risk
- Is responsible to for their individual performance target and contribution to team performance targets, ensuring they are doing the right thing at the right time for the customer
- Responsible to create, maintain and deliver accurate and timely reports, dashboards
- Liaise with Learning and developing team to conduct a training need analysis to enhance skills and develop team members for further roles
- Https://www.linkedin.com/company/89938/
Sr. Customer Care Associate
Mphasis
Pune
05.2011 - 02.2015
- Company Overview: https://www.linkedin.com/company/3586/
- Assisting customer in financial transaction such as deposits, withdrawals, bill payments and other account transaction for customer in an accurate and efficient manner
- Providing sound advice at everyday customer interaction to create a positive customer experience and ensures that the customer financial needs are met
- Maintaining strong product and sales knowledge and champions core service values
- Supporting customers with variety of financial services and banking needs
- Https://www.linkedin.com/company/3586/
Sr. Customer Care Associate
Wipro
Pune
04.2008 - 03.2011
- Company Overview: https://www.linkedin.com/company/1318/
- Assisting Customers with flight reservations, itinerary changes, baggage concerns and questions about loyalty programs
- Helping customers with online checking, printing boarding pass, baggage information
- Resolving customer complaints and providing quick resolution
- Https://www.linkedin.com/company/1318/
Accounts Payable Accountant
Hotel Center Point - India
Nagpur
04.2001 - 04.2008
- Company Overview: https://www.linkedin.com/company/7829835/
- Updating Placements order Activity, through Admin
- Dept
- Cross check invoice with placement orders, quotations, approving these invoices from manager
- Vendors’ follow-up, Vendor payment through updated accounts/reports
- MIS & Reports for cash flow/debtors outstanding statements
- Like cash projection reports, generating monthly debtors outstanding Statement
- Https://www.linkedin.com/company/7829835/
Education
M.Com Final -
Nagpur University
01.2007
B. Com Final -
Sindhu Mahavidyalaya
01.2001
H.S.S.C -
Sindhu Mahavidyalaya
01.1998
S.S.C -
St. John High School
01.1995
Skills
- Microsoft Office
- Excel
- Outlook
- PowerPoint
- Word
- International sales support
- Strategic sales knowledge
- Daily workflow improvement
- Employee relations
- Planning and organization
- AMADEUS
- SABRE
Disclaimer
02/23/25, Pune, I Praveen Nair declare that the above-mentioned information is fully correct.
Personal Information
- Father's Name: Radhakrishnan Nair
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Certification
SQL Server 2000
ICA Accountancy
Timeline
Associate Operations Manager
UnboundB2B
06.2024 - Current
Senior Team Leader
UnboundB2B
04.2021 - 07.2024
Team Leader
Fareportal
03.2015 - 03.2020
Sr. Customer Care Associate
Mphasis
05.2011 - 02.2015
Sr. Customer Care Associate
Wipro
04.2008 - 03.2011
Accounts Payable Accountant
Hotel Center Point - India
04.2001 - 04.2008
M.Com Final -
Nagpur University
B. Com Final -
Sindhu Mahavidyalaya
H.S.S.C -
Sindhu Mahavidyalaya
S.S.C -
St. John High School
Similar Profiles
Sagar SahuSagar Sahu
Acting Email Marketing Manager at UnboundB2BActing Email Marketing Manager at UnboundB2B
Manpreet Singh AdanManpreet Singh Adan
Director of Operations at UnboundB2BDirector of Operations at UnboundB2B
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd
Shray YadavShray Yadav
Senior Associate at EXL Services (India) Private LimitedSenior Associate at EXL Services (India) Private Limited
Nikit KhopadeNikit Khopade
Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)