Praveen Narayan
Bengaluru
Summary
To attain the apex of professionalism in a dynamic company, where acquired skills and experience are utilized toward diverse job responsibilities, continued growth and advancement.
Overview
19
19
years of professional experience
Work History
Manager service
LIUGONG India
04.2012 - Current
- Company Overview: leading manufacturer of Construction Equipments like Wheel Loaders, EV Loaders, Motor Grader, Excavators & Fork Lift
- Managing & mentoring a team of field service engineers and technicians at dealership and developing their skills
- Developed and implemented training programs to improve customer satisfaction
- Coordinated with other departments to ensure seamless customer service
- Utilized data analysis to identify and address customer service issues
- Managed customer complaints and devised solutions to improve customer retention
- Implemented new customer service strategies that resulted in a 20% increase in customer satisfaction
- Conducted performance evaluations and provided ongoing training and development for staff
- Managed customer service operations for a large retail chain with over 4 locations
- Experience in developing and implementing service strategies
- Ability to handle escalated customer issues and resolve them effectively
- Conducting service training on Electrical & Hydraulic circuit of wheel loader, excavator & motor grader to dealer service engineer
- Promote service contracts with customer and dealership which is beneficial to both and create awareness, interpretation in support system
- Responsible for pursuing expedient analysis and resolution of warranty issues to insure system specifications are aligned with Warranty policies and meet customer expectations by quick decision
- Feedback from field on product performance taken to R&D & QA team with detail report to improve the performance and quality of product
- Find out the Market strategy and the same to be informing to factory regarding the market price and strategy and planning to meet the customer and build up our market and provide customer satisfaction
- Leading manufacturer of Construction Equipments like Wheel Loaders, EV Loaders, Motor Grader, Excavators & Fork Lift
Service Engineer
Voltas Limited
10.2010 - 03.2012
- Handling FMC in SESA Goa Mines also attending Warranty service of Equipment like Jaw & Cone Crusher also Screening plant of TEREX make material processing Equipment
- To supervise and carry out daily routine maintenance as per the OEM standard also Performs repairs and troubleshooting on Electrical & Hydraulic system
- To carry out Technical analysis on the machine periodically for planning necessary repairs to maximize the availability of the machine
- Development of practice for monitoring the failures, maintaining the details about each failure, finding the frequent nature of failures, analyzing the failures and finding the cause and remedy to avoid such failures in future
Engineer
SA Syncon Infrastructure Services (I) Pvt Ltd
03.2006 - 09.2010
- Handling AMC on excavator & wheel loader in MSPL (leading Iron ore Exporter of India) also attend warranty service of customers
- To supervise and guide customer representative to carry out daily routine maintenance, also performs repairs and assigned preventive maintenance on Engine, hydraulic system of wheel loader & excavator
- Trouble shooting done on Hydraulic Excavator also overhauled control valve, Swing Motor & Track Motor
- Increased machinery availability by about 15 % by creating awareness about Condition Monitoring of Machinery to avoid Major Breakdowns and to reduce cost of operation
- Raising warranty claims follow up for warranty parts & coordinate warranty activities to ensure customer satisfaction
- Interacting with OEM regarding customer support issues including product feedback, warranty and technical issues
Education
Diploma - Mechanical Engineering
Sri Jayachamarajendra Govt. Polytechnic
Bangalore01.2005
Skills
- Operations Management
- Business Development
- Staff Development
- Workforce Management
- Strategic Planning
- Financial Management
Languages
- English
- Hindi
- Kannada
- Tamil
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Trainingsundergone
- Cummins Engine (6BT & QSB6.7) training at Cummins
- Weichai overhauling training at Shandong Pune
- Hydraulic & electrical system training at Liuzhou
- Meritor axle & Hangzhou transmission overhauling training at Liugong India
- Mahindra Mpower Engine training at Pune
- ZF Transmission (WG200) and ZF AXLES (AP400) training at Liugong India
- Ashok Leyland BS4 engine training in Chennai
- KOEL skill 1 training on BS4 Engine at Liugong factory
Personal Information
- Passport Number: G4886141
- Date of Birth: 10/05/83
- Marital Status: Married
Timeline
Manager service
LIUGONG India
04.2012 - Current
Service Engineer
Voltas Limited
10.2010 - 03.2012
Engineer
SA Syncon Infrastructure Services (I) Pvt Ltd
03.2006 - 09.2010
Diploma - Mechanical Engineering
Sri Jayachamarajendra Govt. Polytechnic
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