Praveen Negi

Assistant Manager

Sun Life Financial

Gurgaon

02.2010 - 12.2022

Sponsored Market New Business is part of A&A Business (Sun Life Group) that serving Canadian customers
New Business team at ASCI does end to end processing for the GLR (Group Life Rollover Insurance Policies) clients i.e
Setting up new client’s application for issuance, follow-up with clients requesting for missing information including Payment, Medical Information etc
Entire New Business Policy Life Cycle includes Policy Issuance, Administration & Enrollment, Billing, Payment Details update including Banking/CC update, Application Follow-up, Vendor’s payment, underwriting etc
For Group varied Products along with other Insurance products
Lead & support process improvement projects by utilizing tools such as Six sigma, lean etc
Participates on process improvement initiatives for business unit
Identify ways to reduce hand-offs and new roles that could possibly be transitioned
Prepares different business operations reports
Identify operational weaknesses and help, improve or innovate new processes to keep support teams as efficient as possible and share Best Practices
Collaborating on multiples projects with onshore & offshore teams
Create an environment of innovation and creativity that leads to continual process and service improvements
Analyze incoming work/demand and workload allocation methods
Help operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baselining
Identify High value process improvement automation opportunities
Identify operational weaknesses and help, improve or innovate new processes to keep support teams as efficient as possible
Lead & managed end to end new business operations process spanning 26 billed FTEs (Full time employees)
People Management
SLA Results, Daily performance monitoring, resources planning (Workload allocation, leave planning, back-up planning etc.)
Provide performance feedback to employees to increase team capabilities and production levels
Provide support on escalated cases and handle service recovery situations
Monitor and review Operational performance in reference to SLA, Quality & KPIs etc
Employee engagement and development
Manage workflow and resources to consistently meet our services standards even under pressure situations
Collaborate with the internal stakeholders Admin, Training, Quality, IT, HR, etc
To deliver on services to ensure efficient operations
Develop contingency strategies and plans for staffing changes
Shares Weekly/Monthly Business updates with client including Monthly Business Review
Manages FTE’s levels based on budget requirements & direction provided by Leaders.