Praveen P
Front Office Operations.
Kochi,Kerala
Summary
As a highly skilled Front Office Professional with 11 years of experience in the hospitality industry, I possess exceptional leadership, communication, and organizational abilities. With a proven track record of successfully managing front desk operations, supervising staff, and ensuring guest satisfaction, I am confident in my ability to contribute to the success of any organization. I am a detail-oriented professional who is adept at managing multiple tasks simultaneously, and I thrive in a fast-paced environment. I am a team player who is committed to delivering exceptional customer service and creating a positive work environment. With a passion for excellence and a dedication to continuous improvement, I am excited to bring my skills and experience to a new challenge.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Senior Duty Manager
Holiday Inn Cochin
06.2024 - Current
- Assisting Front office Manager with daily departmental operations.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer service quality by implementing staff training programs and streamlining front desk procedures.
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication.
- Streamlined check-in/check-out processes for maximum efficiency and guest satisfaction.
- Increased revenue by targeting upsells , early check in , late check and cab packages.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Duty Manager
Holiday Inn Cochin
3 2022 - 05.2024
- Conduct performance evaluations for staff members and provide feedback for improvement
- Collaborate with other managers and departments to ensure smooth operations
- Manage financial transactions and maintain accurate records
- Ensure compliance with company policies and procedures
- Monitor and maintain cleanliness and safety standards
- Train new employees and provide ongoing training for current staff
- Create and implement schedules for staff members
- Maintain inventory and order supplies as needed
- Ensure customer satisfaction and resolve any customer complaints
- Manage and supervise staff members
- Create and implement policies and procedures to improve efficiency and productivity.
Front Office Executive
Four Points by Sheraton Kochi Infopark
08.2018 - 01.2022
- Pre Opening Staff
- Did Taskforce twice to Courtyard by Marriott Kochi Airport
- Handle guest inquiries and complaints in a timely and professional manner
- Coordinate with other departments to ensure smooth daily operations
- Monitor and maintain office supplies inventory
- Overseeing daily operations of all subsections of front office.
Front Office Team Leader
Holiday Inn Cochin
05.2016 - 06.2018
- Maintain accurate records and files, including financial transactions and customer information
- Supervising daily Front Desk operation
- Hotel Night Manager, handling all operations during night shift
- Monitor and maintain inventory of office supplies and equipment.
Guest Service Associate
Holiday Inn Cochin
06.2014 - 04.2016
- Greet guests and provide exceptional customer service
- Check guests in and out of the hotel
- Assist guests with luggage and other requests
- Answer phones and respond to guest inquiries
- Make reservations and manage room assignments
- Handle cash and credit card transactions
- Maintain a clean and organized lobby area
- Provide information about hotel amenities and local attractions
- Resolve guest complaints and issues in a timely and professional manner
- Follow all hotel policies and procedures to maintain a safe and secure environment
- Attend training sessions and stay up-to-date on industry trends and best practices.
Front Office Job Trainee
Holiday Inn Cochin
09.2013 - 03.2014
- Answer and direct phone calls to appropriate departments
- In charge of concierge
- Handling guest luggages and cab requests
- Handling guest travel requests
- Training and managing Industrial Trainees.
Industrial Trainee
Vivanta by Taj, Malabar Cochin.
07.2011 - 11.2011
- Assigned to Bell Desk
- Handling Guest luggages and other requests
- Processing Form C.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management
Mumbai, India 07.2009 - 05.2013
AISSCE - Commerce
Bhavan's Varuna Vidyalaya
Kochi, IndiaSkills
Knowledge of safety and security protocols in the hospitality industry
Ability to handle guest complaints and resolve issues effectively
Excellent communication and interpersonal abilities
Proficient in Microsoft Office and Opera
Knowledge of front office operations and procedures
Skilled in training and mentoring staff members
Knowledge of safety and security protocols in the hospitality industry
Languages
English
Malayalam
Malayalam
References
- Asif Ali, asif.ali1@ihg.com, Rooms Division Manager, InterContinental Chennai Mahabalipuram Resort
- Shekhar Nigam, shekhar.nigam1@ihg.com, Front Office Manager, Holiday Inn Cochin
- Soniya Thawal , soniya.thawal@marriott.com , Front office Manager , Moxy Mumbai Andheri West
Timeline
Senior Duty Manager
Holiday Inn Cochin
06.2024 - Current
Front Office Executive
Four Points by Sheraton Kochi Infopark
08.2018 - 01.2022
Front Office Team Leader
Holiday Inn Cochin
05.2016 - 06.2018
Guest Service Associate
Holiday Inn Cochin
06.2014 - 04.2016
Front Office Job Trainee
Holiday Inn Cochin
09.2013 - 03.2014
Industrial Trainee
Vivanta by Taj, Malabar Cochin.
07.2011 - 11.2011
Bachelor of Science - Hotel Management
Institute of Hotel Management
07.2009 - 05.2013
Duty Manager
Holiday Inn Cochin
3 2022 - 05.2024
AISSCE - Commerce
Bhavan's Varuna Vidyalaya
Similar Profiles
Agesh A SAgesh A S
Assistant Human Resources Manager at InterContinental Hotels Group- Holiday Inn CochinAssistant Human Resources Manager at InterContinental Hotels Group- Holiday Inn Cochin
KIRAN JOSEPH PRASADKIRAN JOSEPH PRASAD
Intern at Holiday Inn CochinIntern at Holiday Inn Cochin
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Karan SaratKaran Sarat
Intern at SaasbookIntern at Saasbook
Chitra RajanChitra Rajan
Assistant Director / Senior Manager at EY Global Delivery ServicesAssistant Director / Senior Manager at EY Global Delivery Services