Point of sales ( POS)
PRAVEEN PAI
Senior Executive Collection Process
#5, Basaveshwara Nilaya, 8th Cross, Sanjeevininagar, Moodalpalya, Vijaynagar,KA
Summary
Proficient Retail sales & customer service, dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
4
Languages
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Senior Executive Collection Process
Dhaniram Technology India Pvt Ltd.
Bangalore, Karnataka
06.2020 - Current
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls to meet demands of busy group.
- Achieved performance goals on consistent basis.
- Applied more than 100 payments per week.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Performed targeted collections on past due accounts aged over 30 days.
Operations Manager Car Park
Secure Parking Solutions Pvt Ltd.
Bangalore, Karnataka
11.2014 - 03.2020
- Handled day-to-day running of the designated site, ensuring high levels of productivity and progression &customer service
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Drove operational improvements which resulted in savings and improved profit margins.
Retail Store Sales Manager
Sony Center ( Sony Flagship store) Consumer Durable
Bangalore, Karnataka
04.2006 - 11.2014
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Provided strong service to customers, increasing customer loyalty.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Mentored and trained 25 sales associates for two store locations.
- Developed relationships with key partners, including clothing vendors and freight operators.
- Analyzed data, including profit and loss statements to compose store budget, cutting costs
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of the day.
- Submitted reports to senior management to aid in business decision-making and planning.
- Tightened security around store to reduce shrink and alleviate theft.
- Assisted in increasing quarterly sales revenue 15% through customer service & loyalty program .
Accounting Assistant
P.C.H Groups
Bangalore, Karnataka
03.2004 - 03.2006
- Input financial data and produced reports using Tally
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
Education
B.COM - Accounting And Business Management
S.D.M College
Honnavar ( North Canara) 05.1994 - 05.1997
Skills
Call center experience
Excellent work ethic
Goals and performance
Opening and closing procedures
POS systems
Customer-oriented
Bank deposit procedures
Excellent customer service skills
Store displays
Scheduling
Recruitment
Staff training/development
Inventory management
Coaching and mentoring
Operations
Product and service sales
Additional Information
Having good pleasant personality with excellent communication skill and ready travel any corner of Bangalore and other states as well.
Software
Tally
Microsoft word & Excel
Timeline
Senior Executive Collection Process
Dhaniram Technology India Pvt Ltd.
06.2020 - Current
Operations Manager Car Park
Secure Parking Solutions Pvt Ltd.
11.2014 - 03.2020
Retail Store Sales Manager
Sony Center ( Sony Flagship store) Consumer Durable
04.2006 - 11.2014
Accounting Assistant
P.C.H Groups
03.2004 - 03.2006
B.COM - Accounting And Business Management
S.D.M College
05.1994 - 05.1997