Praveen Paschapur
Certified SAP Consultant
Bengaluru
Summary
Experienced and resourceful consultant with exceptional attention to detail and exemplary client engagement skills. Over 18 years of experience in designing SAP solutions, dedicated to exceeding project expectations. Successfully managed teams and clients across various geographies, showcasing strong skills in team and client management across different regions.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Functional Consultant
TATA Consultancy Services
08.2006 - Current
- Working as a functional consultant with UI5 team and MySQL database for one of the lead management process in THD project I am responsible for managing the new developments on CRM, CRM Hybris (interfaces) and SAP S4/HANA.
- Regular discussions with Client to understand pain area on business process and create Jira stories to fill the gap in business process.
- Documentation of business process new requirements and implementing the changes.
- Managing confluence for business requirements, create jira stories and deploy the changes.
- Work with developer and get the stories completed on time.
- Ensure UAT is driven with Customer key stakeholders and get the sign off.
- Post implementation Bug fixes and triage them to closure.
- Below are the key areas I have worked on the current project.
- SAP CRM & Sales order management: SAP CRM Loyalty Management helps in supporting business processes in the area of loyalty management, from planning of loyalty programs, through management of memberships and loyalty points, and processing of member activities to self-service integration via SAP Hybris.
- It also incorporates CRM Web client which enables the call center functionality pertaining to Loyalty Management.
- SAP SFi Lead Order management: This helps in supporting Lead & SFI order management process which one of the THD specific business process.
- Generating Leads for Service provider, updating Contract and Waiver form during SFI Order processing, payment processing in THD Payment cockpit, Goods issue & Good receipt process, Revenue recognition & invoicing the customer orders.
- SAP ABAP: ABAP language was used by developers to develop the SAP R/3 platform.
- It is used by SAP customers to enhance SAP applications-customers can develop custom reports and interfaces with ABAP programming.
- Apart from ABAP, knowledge in CRM specific areas such as BOL programming, and WebUI customization is required.
- SAP - Hybris Integration: Hybris is a solution for Commerce, Marketing, Sales, Service and Billing in industry supporting open standards and multi-channel touch points.
- In SAP CRM - Hybris integration, hybris acts as the front end with the login feature and CRM serves as the backend with service calls between the systems enabling the operations.
SAP CRM Consultant
Tata Consultancy Services
08.2006 - Current
- Managed end-to-end implementation of SAP CRM projects, ensuring timely delivery and adherence to budget constraints.
- Developed comprehensive documentation for all SAP CRM-related activities, ensuring easy reference for future projects and team members.
- Enhanced team collaboration by establishing standardized processes for all stages of the CRM project lifecycle.
- Improved user experience by designing intuitive user interfaces for various CRM applications.
- Integrated third-party tools with the core SAP system for expanded functionality tailored to specific business needs.
- Provided comprehensive training to end-users, fostering a deeper understanding of the SAP CRM system and its capabilities.
- Streamlined CRM processes by implementing effective SAP solutions, resulting in improved customer satisfaction and increased sales.
- Contributed to overall business growth by leveraging SAP CRM capabilities to drive sales and improve customer relationships.
- Optimized data management for enhanced reporting and decision-making capabilities within the organization.
- Developed customized SAP CRM modules to better address unique business needs and improve overall efficiency.
- Worked closely with sales teams to develop targeted marketing strategies using insights gleaned from the SAP CRM platform.
- Troubleshot and resolved complex issues related to SAP CRM functionality, minimizing downtime and ensuring smooth operations.
- Collaborated with cross-functional teams to ensure seamless integration of SAP CRM systems with existing IT infrastructure.
- Assisted in ongoing support efforts after project completion, providing prompt resolution to any issues arising during live operation periods.
- Configured and customized SAP modules to align with client business processes.
- Executed and managed over 2 successful SAP implementation projects for large enterprises.
- Designed interconnectivity architectures for SAP products to communicate with cloud-based solutions such as GCP.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Collaborated with other developers to refine software design and implementation.
- Worked with analysts to prepare test plans and assess test data.
- Wrote and maintained technical documentation for software applications.
- Integrated new software with existing systems and third-party APIs.
- Utilized both agile and waterfall methodologies to develop software of varying complexity and business needs.
- Conducted thorough analysis of business requirements, translating them into functional specifications for efficient system development.
Education
Bachelor of Science - Computer Science
Govindram Seksaria Science College, Belagavi
Belgaum 03.2002 - 03.2004
MBA - Marketing Management
Visvesvaraya Technological University
Belgaum, India 04.2004 - 07.2006
Skills
- SAP CRM 70 EHP4
Solution implementation
undefinedAchievements And Awards
Won Topaz Go Getter award for best team member in TCS Bangalore 2010, Special Recognition Award for the services extended towards various automation projects in SAP CRM Data Services, Won the star performer award in the SAP CRM project, Received an appreciation certificate from TCS management for the services rendered to the company, Service & Commitment Award, 08/25/21, Service Awards, Service Award, (S)miles Award, 02/16/21, Beyond Performance Awards, Beyond Performance, Service & Commitment Award, 08/25/16, Service Awards, Service Award, On The Spot Award, 02/11/16, Awards for Excellence, On The Spot Awards, (S)miles, 11/10/15, Beyond Performance Awards, Beyond Performance, On The Spot Award, 07/15/14, Awards for Excellence, On The Spot Awards, Service & Commitment Award, 08/25/11, Service Awards, Service Award, Service & Commitment Award, 10/13/09, Service Awards, Service Award
Education And Learning - Education
- BACHELOR OF SCIENCE (B.Sc Qualification), Computer Science
- MASTER OF BUSINESS ADMINISTRATION, Marketing
Competency
- Innovation & Creativity, L2, Customer Centric Mindset, Stakeholder Engagement
- Coaching, L1, People Development Mindset, Team Leadership
- Process : Occupational Health and Safety (OHSAS 18001), E0, Enterprise Compliance Mgt, Occupational Health and Safety
- Process : Environmental Management and Engineering (ISO 14001), E0, Enterprise Compliance Mgt, Environmental Management System
- IT IS_SM_Service Operations, E0, Enterprise Service Management, IT Service Management
- Compliance : Data Privacy, E0, Enterprise Compliance Mgt, Data Privacy
- Service Management, E0, Enterprise Service Management, IT Service Management
- Analytical Ability, L2, Partnering Mindset, Thought and Judgement
- Agile Way of Working, E1, Enterprise Methodologies, Agile
- Business Acumen, L2, Transformational Mindset, Business Leadership
- Core Java, E0, Programming Language, Object Oriented Programming
- Digital : EAS : SAP Hybris Commerce, E0, Digital Marketing, Enterprise Customer Experience and Relationship Management
- SAP Customer Relationship Management (CRM) : Marketing, E3, Enterprise Application Service, Enterprise Customer Experience and Relationship Management
- Lean Six Sigma (LSS), E0, Enterprise Quality Management, Performance Improvement
- Organizing & Planning, L1, Results Mindset, Execution Excellence
- Diversity Management, L1, Relationship Mindset, Interpersonal Effectiveness
- SAP CRM : Service, E2, Enterprise Application Service, Enterprise Customer Experience and Relationship Management
- Software Security, E0, Enterprise Security Management, Process Security Management
- RiO : Rigor in Operations, E0, Enterprise Delivery Management, Rigor in Operations
- Communication, L3, Relationship Mindset, Interpersonal Effectiveness
- Analytical Thinking, L1, BPS - Domain, BPS : Generic Skills
- Simple Finance, E0, Hitech, Digital Business
- Analytical Ability, L1, Partnering Mindset, Thought and Judgement
- C Programming, E0, Programming Language, General Purpose Programming
- Digital : Amazon Web Service(AWS) Cloud Computing, E0, Cloud Computing, Cloud Application Services
- MFDM??? AI Aware, E0, Data Analytics & Insights, Artificial Intelligence
- Cyber Security - Information Security Concepts, E0, Cyber Security, Infra & Data Security Management
- Retail - Operations
Roles
Functional Consultant.Retail US East & LATAM., Currently working as a functional consultant with UI5 team and MySQL database for one of the lead management process in THD project I am responsible for managing the new developments on CRM, CRM Hybris (interfaces) and SAP S4/HANA., Regular discussions with Client to understand pain area on business process and create Jira stories to fill the gap in business process., Documentation of business process new requirements and implementing the changes., Managing confluence for business requirements, create jira stories and deploy the changes., Work with developer and get the stories completed on time., Ensure UAT is driven with Customer key stakeholders and get the sign off., Post implementation Bug fixes and triage them to closure., SAP CRM & Sales order management: SAP CRM Loyalty Management helps in supporting business processes in the area of loyalty management, from planning of loyalty programs, through management of memberships and loyalty points, and processing of member activities to self-service integration via SAP Hybris., SAP SFi Lead Order management: This helps in supporting Lead & SFI order management process which one of the THD specific business process., SAP ABAP: ABAP language was used by developers to develop the SAP R/3 platform., SAP - Hybris Integration: Hybris is a solution for Commerce, Marketing, Sales, Service and Billing in industry supporting open standards and multi-channel touch points.
Certification
SAP S/4 HANA Sales 2020
Timeline
SAP S/4 HANA Sales 2020
06-2022
Functional Consultant
TATA Consultancy Services
08.2006 - Current
SAP CRM Consultant
Tata Consultancy Services
08.2006 - Current
MBA - Marketing Management
Visvesvaraya Technological University
04.2004 - 07.2006
Bachelor of Science - Computer Science
Govindram Seksaria Science College, Belagavi
03.2002 - 03.2004
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