Writing poems and poetries
Praveen Pathak
OPERATIONS SUPERVISOR
Delhi
Summary
Experienced Operations Supervisor driving operational efficiency, optimizing processes, and enhancing team performance. Effective in coordinating day-to-day operations, streamlining workflows, and aligning resources with organizational goals. Proven leadership in leading cross-functional teams, implementing quality assurance measures, and optimizing operations through strategic resource allocation. Utilizes data-driven insights to foster continuous improvement and consistently surpass performance targets.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Operations Supervisor
Arvicon International
04.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Develop and implement operational procedures that align with company policies, ensuring consistent quality and compliance
- Optimize scheduling and resource allocation, reducing downtime and improving overall efficiency
- Analyze operational data and prepare reports to identify areas for improvement, implementing data-driven strategies
- Collaborate with cross-functional teams to overcome operational challenges and enhance workflow efficiency
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
SME/Operations Assistant
Tech Mahindra
01.2023 - 04.2024
- Managed daily team activities, ensuring alignment with operational goals and adherence to deadlines
- Trained and developed team members to improve productivity and operational expertise, fostering continuous growth
- Monitored key performance metrics, identifying opportunities for improvement and executing corrective actions
- Coordinated with internal and external stakeholders to resolve operational bottlenecks and ensure timely task completion
- Maintained detailed records of operational activities, contributing to audits and performance reviews
Backend Executive/Operations Coordinator
Zap Marketplaces Private Limited
11.2021 - 12.2022
- Assisted in planning and executing daily operations, ensuring optimal resource utilization and task prioritization
- Conducted quality assurance checks to maintain high operational standards and adherence to company policies
- Collaborated with the operations manager to identify and resolve inefficiencies in workflows
- Communicated progress updates to key stakeholders, ensuring transparency and alignment
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Sales Associate
GI Staffing Service Private
05.2020 - 10.2021
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts - Humanities
University of Delhi
04.2001 - 01.2024
Skills
Operational Management
Effective Organizational Skills
Client Relationship Management
Performance Evaluation
Employee Oversight
Team-Oriented Approach
Regulatory Compliance Management
Project planning / Strategic Operational Planning
Strategic Task Assignment
KPI Analysis
Adaptability and flexibility
Efficient Report Compilation
Skilled in Microsoft Office Applications
Accomplishments
- Streamlined project order processing, reducing lead times by 5%-8% through improved coordination and task prioritization.
- Supervised team of 25 staff members.
- Enhanced team performance by optimizing workflows and ensuring on-time delivery of urgent orders, exceeding customer expectations.
- Implemented daily planning, execution, and follow-up protocols, leading to a measurable increase in operational efficiency.
Interests
Exploring poetry and literature
Music enthusiast
Timeline
Operations Supervisor
Arvicon International
04.2024 - Current
SME/Operations Assistant
Tech Mahindra
01.2023 - 04.2024
Backend Executive/Operations Coordinator
Zap Marketplaces Private Limited
11.2021 - 12.2022
Sales Associate
GI Staffing Service Private
05.2020 - 10.2021
Bachelor of Arts - Humanities
University of Delhi
04.2001 - 01.2024