Dynamic professional with a proven track record at Choithrams and Sons, excelling in customer service by resolving complaints with empathy and achieving top performance metrics. Skilled in CRM and technical support, I effectively manage high-stress situations while ensuring quality documentation and inventory control. Committed to enhancing customer loyalty and operational efficiency.
Hi, I’m
Praveen Ponbadi
Customer Relationship
Dubai
Summary
Overview
4
years of professional experience
3
Languages
Work History
Choithrams and Sons
Customer Service Representative
11.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Devi Biotech Pvt Ltd
Microbiologist
04.2023 - 09.2023
Job overview
- Conducted routine environmental monitoring surveys to assess microbial presence in manufacturing facilities, ensuring product safety and quality control.
- Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols.
- Attended industry conferences to broaden knowledge.
- Managed overall laboratory functions.
Reliance Industries
Documentation
06.2021 - 03.2023
Job overview
- Developed and maintained clear, individualized documentation on each patient.
- Read and interpreted schematics, technical documentation and production orders.
- Managed inventory of returned items, ensuring proper documentation and storage.
Education
Kalasalingam University Virudhunagar, India
Btech from Biotechnology
06.2021
University Overview
Annamalaiyar Matric High School Madurai India
High School
05.2017
University Overview
Skills
Receiving support
Timeline
Customer Service Representative
Choithrams and Sons
11.2023 - Current
Microbiologist
Devi Biotech Pvt Ltd
04.2023 - 09.2023
Documentation
Reliance Industries
06.2021 - 03.2023
Kalasalingam University
Btech from Biotechnology
Annamalaiyar Matric High School
High School
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