Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Praveen Potdar

Praveen Potdar

Customer Service, Light Vehicle Driver
Vasai

Summary

Praveen Potdar brings a diverse career background with expertise in administrative leadership, sales, and customer service in the recycling and service industries. As Admin Head at Nicholas Ewaste Recycling Pvt Ltd, Praveen showcased skills in workflow management, resource allocation, and inter-departmental coordination, resulting in significant cost savings and improved organizational effectiveness. As a Sales Representative at Blanco Laundromat & Dry Cleaners, Praveen demonstrated the ability to drive sales through innovative strategies and exceptional customer service, consistently meeting or exceeding targets. During his time at ANI Technologies Pte Ltd in customer service, he excelled in handling inquiries and resolving issues, contributing to a positive company image. Praveen is now seeking opportunities to leverage his administration and customer relations skills. His educational background from Vidya Vikasini English High School supports his foundational knowledge and commitment to professional growth.

Overview

21
21
years of professional experience
3
3
Languages

Work History

Admin Head , Driver

Nicholas Ewaste Recycling Pvt Ltd
08.2021 - Current
  • Led administrative operations at Nicholas Industries, ensuring efficient workflow and organizational effectiveness, which contributed to the company's overall.
  • Managed daily office activities, including scheduling, correspondence, and resource allocation, to support business objectives and maintain smooth operations
  • Coordinated with various departments to facilitate smooth communication and collaboration, enhancing inter-departmental efficiency

  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Sales Representative

Blanco Laundromat & Dry Cleaners
03.2019 - 07.2021
  • Effectively represented Blanco Laundromat, driving sales and enhancing customer relationships through strategic engagement and communication
  • Developed and implemented innovative sales strategies, resulting in increased customer acquisition and retention
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues, ensuring high levels of customer satisfaction
  • Collaborated with team members to optimize sales processes, leading to improved overall efficiency and productivity
  • Conducted thorough market research to identify new sales opportunities and stay ahead of industry trends, contributing to strategic planning
  • Maintained accurate records of sales activities and customer interactions, supporting data-driven decision-making and planning
  • Utilized clear and concise communication to foster strong relationships with customers and team members, avoiding industry jargon for better understanding

  • Increased customer satisfaction by ensuring timely pick-up and delivery of laundry items.
  • Acquired new customers through word-of-mouth referrals generated from consistently providing excellent service.
  • Safeguarded client property by properly securing loads during transport, preventing any damage or loss of items.
  • Upheld company standards for cleanliness by regularly washing and maintaining assigned vehicle inside and out.

Customer Service

ANI Technologies Pte Ltd
02.2017 - 03.2019
  • Demonstrated strong communication skills, effectively addressing customer inquiries and resolving issues
  • Maintained a high level of professionalism and courtesy in all interactions, contributing to a positive company image
  • Collaborated with team members to improve call handling processes and increase efficiency
  • Utilized company resources to provide comprehensive solutions to customer queries
  • Consistently met or exceeded performance targets, showcasing dedication and reliability
  • Adapted to changing customer needs and company protocols, demonstrating flexibility and a commitment to continuous improvement

Client Service Representative

Suncraft International Pvt Ltd.
06.2008 - 12.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.

Cashier

Chit Chat Food Court
02.2008 - 05.2008
  • Efficiently managed cash transactions at Chit Chat Food Court, ensuring accuracy and speed in a high-volume environment
  • Maintained a clean and organized cashier area, contributing to a pleasant shopping experience for customers
  • Assisted in inventory management by monitoring stock levels and reporting shortages to management
  • Collaborated with team members to ensure smooth operation and timely service during peak hours
  • Implemented effective cash handling procedures, reducing discrepancies and ensuring financial accuracy
  • Trained new staff on cashier duties and customer service protocols, promoting a cohesive and efficient team
  • Consistently adhered to company policies and procedures, maintaining a professional and reliable work ethic

Sales Representative

Aviva Life Insurance
02.2006 - 01.2008
  • Successfully represented Aviva Life Insurance as a sales representative, driving significant growth in the Mumbai region
  • Developed and maintained strong client relationships, resulting in a 20% increase in customer retention rates
  • Consistently exceeded sales targets by 15% through strategic planning and effective communication
  • Conducted in-depth market analysis to identify potential clients and tailor insurance solutions to meet their needs
  • Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction
  • Delivered engaging presentations and product demonstrations, effectively communicating the benefits of Aviva's insurance products
  • Provided exceptional customer service, resolving client inquiries and issues promptly and professionally
  • Maintained accurate records of sales activities and client interactions, ensuring compliance with company policies and industry regulations

Housekeeping Supervisor

Taj Wellington Mews
09.2003 - 01.2006
  • Supervised and coordinated housekeeping operations at Taj Wellington Mews, ensuring high standards of cleanliness and guest satisfaction
  • Led a team of housekeeping staff, providing training and guidance to maintain service excellence
  • Implemented efficient cleaning schedules and procedures, resulting in a 20% increase in operational efficiency
  • Conducted regular inspections to ensure compliance with health and safety regulations
  • Managed inventory and procurement of cleaning supplies, optimizing costs and reducing waste
  • Addressed guest inquiries and resolved complaints promptly, enhancing overall guest experience
  • Collaborated with other departments to ensure seamless service delivery and maintain hotel standards
  • Maintained detailed records of housekeeping activities, contributing to improved departmental reporting and accountability

Education

SSC - undefined

Vidya Vikasini English High School

Skills

Problem-Solving

Personal Information

Marital status: Married

Interests

Touring , Cricket

Timeline

Admin Head , Driver - Nicholas Ewaste Recycling Pvt Ltd
08.2021 - Current
Sales Representative - Blanco Laundromat & Dry Cleaners
03.2019 - 07.2021
Customer Service - ANI Technologies Pte Ltd
02.2017 - 03.2019
Client Service Representative - Suncraft International Pvt Ltd.
06.2008 - 12.2016
Cashier - Chit Chat Food Court
02.2008 - 05.2008
Sales Representative - Aviva Life Insurance
02.2006 - 01.2008
Housekeeping Supervisor - Taj Wellington Mews
09.2003 - 01.2006
Vidya Vikasini English High School - SSC,

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