PRAVEEN R
Bangalore
Summary
To apply the skills and knowledge gained from education and work for pursuing a successful career and looking for long-term association with a people-oriented organization with an intellectually stimulating environment and rewarding career.
Overview
4
4
years of professional experience
Work History
Sr. Associate
BCD Travel India private limited
Bangalore
12.2023 - Current
- Assist our travelers with best-in-class travel support through multiple contact channels: call and email.
- Collaborate with travelers to design tailored business travel itineraries, including flights, accommodations, and transportation.
- Engage with travelers to understand their travel objectives and preferences, offering expert advice on travel options.
- Ensure travelers receive all necessary travel documentation, including flight tickets, hotel bookings, and car bookings,
- Work within client budgetary guidelines to identify optimal travel options while maintaining cost efficiency. Provide detailed cost breakdowns and assist clients with managing and tracking travel expenses.
- Provide immediate assistance in emergency situations, including travel disruptions, cancellations, or unforeseen incidents, ensuring quick resolutions.
- Deliver outstanding customer service by responding promptly to inquiries and addressing travelers' concerns with professionalism.
E-travel Professional
Travix Leisure PVT LTD.
01.2022 - 06.2023
- Ensuring a high level of customer service and a positive customer experience by answering calls, emails and other means of customer contact
- Providing accurate, valid, and complete information to the customers by using the right tools, methods, and processes in order to strive for first contact resolution
- Liaise between customers and airlines & partners to resolve issues on various topics such as: name changes, schedule change, changes and cancellation, refunds and others
- Effectively communicating the fares, airline policies and procedures to passengers by providing accurate information
Collection Executive
Cap Front Technology Pvt Ltd.
04.2021 - 12.2022
- Worked as an intern (temporary employee) for the period of one year due to Covid
- Handling queries of customers regarding loan
- Verifying the documents of the customer to check their eligibility to take loan
- Collection of due payment (loan amount) which company has provided to the customer
- Support the new agent and teach them about the process
Education
Bachelor of Commerce - Commerce
St. Joseph's Evening College Autonomous (Bangalore University)
Bangalore, KARNATAKA01.2019
PUC - CEBA
St. Joseph's Evening College
Pre University College04-2016
SSLC -
Modern English High school
Bangalore, KARNATAKA01.2014
Skills
- Proficient in utilizing GDS tools such as Sabre and Amadeus to efficiently manage and book travel arrangements, ensuring smooth and timely services for travelers Experienced in leveraging these platforms to search for flights, hotels, car rentals, and other travel-related services, while maintaining a high level of customer satisfaction and adherence to travel policies
- Travel itinerary planning
- Customer relationship management
- Travel documentation management
- Budget management
- Airline policy communication
- Emergency assistance
- Team collaboration
- Customer support
- Problem-solving abilities
Accomplishments
- Participated in BDFA (Bangalore district football association)
- Participated in college team
- Participated in inter college tournament
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Hobbies and Interests
- Reading Books
- Listening to Music
- Sports & Football
Timeline
Sr. Associate
BCD Travel India private limited
12.2023 - Current
E-travel Professional
Travix Leisure PVT LTD.
01.2022 - 06.2023
Collection Executive
Cap Front Technology Pvt Ltd.
04.2021 - 12.2022
Bachelor of Commerce - Commerce
St. Joseph's Evening College Autonomous (Bangalore University)
PUC - CEBA
St. Joseph's Evening College
SSLC -
Modern English High school
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