Praveen R
Bangalore
Summary
To work in an organization where I am able to contribute to the organization's growth and profitability with my skills and in turn get an opportunity to gain exposure and expertise that would help me build a strong and successful career.
An Accomplished and performance-driven professional offering 10 years of insightful experience in Banking & Financial Services sector with expertise in Core Banking Operations, Mortgage operations, Investment Banking, Client Servicing & Training & development. Leverage core strengths and connection to develop new business, establish banking relationships and secure strategic alliances. Currently associated with Concentrix Daksh Services India Pvt. Ltd. as Process and Product Trainer (T&TQ).
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader, Learning and Skills
OSB India
03.2022 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Developed and executed training programs that significantly improved team skills and morale.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Sr. Process Trainer
OSB India
05.2021 - 03.2022
- Analyzed data from employee evaluations to identify trends in performance improvement following participation in targeted training programs.
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Developed strong relationships with department leaders to ensure alignment between ongoing processes improvements initiatives and relevant trainings offered to staff members.
- Established metrics for tracking employee progress, ensuring continuous development and growth within the organization.
- Developed a standardized onboarding program for new hires, accelerating their integration into the team and reducing timetoproductivity.
- Mentored junior trainers, providing guidance on best practices and effective training methods.
- Partnered with subject matter experts across the organization to develop accurate content for process-specific trainings.
- Enhanced employee performance by developing and implementing comprehensive process training programs.
- Maintained up-to-date knowledge of industry best practices in process management, integrating new techniques into existing training programs as needed.
- Conducted regular assessments of employee skill levels to measure the effectiveness of training programs and make necessary adjustments.
- Conducted regular audits of internal processes to ensure compliance with established standards and policies.
- Streamlined training processes for increased efficiency, resulting in higher employee retention and satisfaction.
- Reduced errors in daily tasks by establishing clear guidelines through well-structured process documentation.
- Led process improvement initiatives, identifying inefficiencies in workflows and implementing strategies to optimize productivity.
- Coordinated closely with human resources in identifying skills gaps among employees and designing targeted training programs to address them.
- Collaborated with cross-functional teams to identify areas of improvement in existing processes and develop tailored training solutions.
- Facilitated workshops for employees at various levels, promoting a culture of continuous learning within the organization.
- Managed the design and delivery of specialized training programs for specific roles or departments, catering to unique needs and requirements.
- Implemented an e-learning platform that provided employees with access to self-paced courses, increasing engagement in professional development activities.
- Delivered engaging presentations and training sessions, adapting content to suit the learning styles of diverse audiences.
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Provided subject matter expertise on all company offerings.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed new and improved training programs to fit underserved areas.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Process Trainer
OSB India
05.2018 - 04.2021
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Delivered high-quality training sessions, leading to increased productivity among team members.
Lead Trainer
Concentrix Daksh
01.2010 - 01.2017
- Managing End to End training process – Process Training & Work Support Group
- Delivering Process Training as per the requirements for offshore & onshore
- Managing & Resolving client queries independently related to training
- Managing the change request related to process and maintaining version controlled document
- Working closely with the Floor support and V&A team
- Managing and delivering Compliance/Regulatory training as per the client requirement
- Managing new hires from the time of hiring till the graduation of the process training & co-ordinate during work support group
- Work along with the operations team and come up with programs to help the new staffs to come up the learning curve
- Responsible for managing retention during training
- Initiated & implemented Bridge Training - A knowledge sharing program developed for all the department who are in customer service operations in order to stream line the process knowledge & to minimize the variance
- Lead the short term refresher training to help check the knowledge gaps in the process & to fix the errors
- Involved in call monitoring activity & calibrations to bridge the knowledge gaps
- 2014 – Travelled to United Kingdom to be a part of process streamlining project representing offshore business
- 2015 Q1- Travelled to United Kingdom to train onshore partners for a part of business
- Q2- Travelled to United Kingdom to transition a new line of business
- 2017 – Travelled to United Kingdom to be a part of New Business Merger
- Secured the Dexter Award for the year 2016 for exemplary service provided in customer service
- Achieved the Best Trainer Award for the year 2015
- Bagged the STAR & Going Extra Mile Award for the year 2014
Education
B.A - Political Science
CV RamanCollege
01.2016
Diploma - hotel Management
SISI Institute of Hotem management
01.2007
PUC -
R.B.A.N.M’S.
bangalore01.2005
10TH -
C.H.E.H. SCHOOL.
BANGALORE01.2003
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Analytical thinking
- Goal setting
- Leading team meetings
- SMART goals
Accomplishments
- Dexter Award, 2016, For exemplary service provided in customer service.
Languages
English
Kannada
Tamil
Hindi
Telugu
Personal Information
- Date of Birth: 09/30/87
- Marital Status: Married
Certification
TTT Dale Carnegie
Instructional Design Certification
Coaching Certification
EMP- Emerging Managers Program
MHFA - Mental Health First Aid
Prince2 Agile
Timeline
Team Leader, Learning and Skills
OSB India
03.2022 - Current
Sr. Process Trainer
OSB India
05.2021 - 03.2022
Process Trainer
OSB India
05.2018 - 04.2021
Lead Trainer
Concentrix Daksh
01.2010 - 01.2017
Diploma - hotel Management
SISI Institute of Hotem management
PUC -
R.B.A.N.M’S.
10TH -
C.H.E.H. SCHOOL.
TTT Dale Carnegie
Instructional Design Certification
Coaching Certification
EMP- Emerging Managers Program
MHFA - Mental Health First Aid
Prince2 Agile
B.A - Political Science
CV RamanCollege
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