PRAVEEN RAJ . A

Optimized workflows, resulting in 20% a 20% increase in offline sales across five food outlets.

Managed production and operations to enhance overall efficiency and output.

• Streamlined inventory and supply chain management to optimize resource utilization.
• Implemented cost control measures to manage budget and improve profitability.
• Supervised and trained staff to enhance performance and operational efficiency.
• Achieved compliance with food quality and safety regulations, enhancing operational standards.
• Facilitated customer coordination to strengthen relationships and loyalty.

• Managed and grew key client accounts across Bangalore & Chennai, resulting in increased partner retention and contributing to overall business growth.
• Built strong relationships with restaurant partners through regular business reviews and tailored strategic growth solutions, fostering long-term collaboration.
• Handled client escalations and monitored account performance, implementing action plans that improved partner success and service quality.
• Increased online sales revenue by 30% through optimization of Ratings, KPT, and other RHI performance metrics.
• Collaborated with cross-functional teams to ensure smooth operations, improved customer satisfaction, and operational excellence.

• Led pan-India operations for FreshMenu, managing a 20-member Control Tower team to drive operational efficiency and business performance.
• Achieved 92% weekly operational targets and consistently drove team performance above 95%, contributing significantly to revenue growth.
• Optimized operational processes, improving productivity, cost efficiency, and overall business performance across outlets.
• Streamlined procurement and inventory operations, coordinating with suppliers to ensure timely delivery and maintain optimal stock levels.
• Published and analyzed weekly operational metrics (WOW), identified underperforming outlets, and implemented corrective action plans.
• Mentored and managed teams through KPI-driven performance strategies, improving employee productivity and engagement.
• Collaborated with leadership to implement strategic operational plans that enhanced alignment with organizational goals.

• Reduced stock-outs by 80% through real-time menu visibility monitoring, stock verification, and proactive supply coordination, contributing to 90% achievement of weekly business targets.
• Automated operational reports using Excel and OMS data, improving reporting accuracy and operational productivity.
• Tracked and analyzed daily MFR shipment reports to identify delivery delays and streamline kitchen dispatch processes.
• Monitored daily customer ratings and feedback, identified low-performing kitchens, and implemented action plans based on root cause analysis to enhance store performance.
• Supported IT operations by troubleshooting menu issues, offline stores, and executing technical scripts to ensure smooth platform operations.
• Managed and mentored Operations Analyst interns, overseeing internship program activities to develop practical skills and knowledge.
• Controlled petty cash operations and resolved material shortages through effective coordination with central warehouses and local vendors.

Resolved customer issues related to product sales and service promptly, improving overall customer satisfaction.

• Provided customer service expertise, managed the CD team, and resolved client issues effectively.
• Developed service objectives and quality targets for team members, enhancing clarity and focus.
• Communicated service objectives and quality targets to team members, fostering improved team spirit and performance.
• Call auditing: We increased the quality score for call audits from 75% to 85% and made sure that our QC audits remained over 98%.
• Overseeing refunds and assisting team members in monitoring their performance and addressing areas of weakness
• Examined client data to identify problems, create viable fixes, and preserve superior service.