Praveen Raj D

Returns: Key Responsibilities:

• Spearheaded end-to-end returns management, orchestrating seamless receiving, inspection, and processing to drive exceptional customer satisfaction.
• Strategically collaborated with customer service teams to resolve return-related inquiries, concerns, and issues promptly.
• Conceptualized and executed innovative strategies to minimize return rates by 25% and optimize processing times by 30%.
• Conducted an in-depth analysis of return data, uncovering actionable trends and areas for improvement to inform data-driven decisions.
• Demonstrated expertise in warehouse operations, streamlining inventory management, order fulfillment, and shipping processes.
• Fostered cross-functional collaboration to optimize operations, enhance efficiency, and reduce costs.
• Strategically managed external liquidation processes, orchestrating the efficient disposal of excess grocery inventory, expired items, store damage, and return damage.
• Proactively identified near-expiry products with residual value, facilitating Value Recovery Program (VRP) Team initiatives.
• Uncovered hidden value in damaged or attribute-missing products, leveraging liquidation opportunities for significant gain.

Inventory: Key Responsibilities:

• Standardized periodic cycle counting and wall-to-wall inventory audits, ensuring 100% visibility of stock levels, and reducing discrepancies.
• Improved outbound efficiency by maintaining strict Right Bin, Right Location standards, ensuring that returned, sellable stock was immediately available for re-orders.
• Executed a warehouse-wide product consolidation project to group high-velocity SKUs, reducing team travel time, and increasing daily throughput.
• Manage dark store replenishment operations for 50+ stores, ensuring timely stock availability, and smooth inventory flow.

• As In-Change - Kitting Warehouse (Mobile Assembly unit).
• Spearheaded a high-performing team of 70 members, orchestrating seamless material inbound/outbound logistics and kitting warehouse operations to drive exceptional efficiency.
• Strategically controlled material flow, ensuring just-in-time availability of materials to meet production demands.
• Conceptualized and implemented process improvements, developing standardized SOPs to optimize inventory control and reduce errors.
• Ensured rigorous FIFO adherence across all operations, eliminating obsolescence and minimizing waste.
• Expertly managed Transfer Order issuance, material follow-up, and DOS maintenance, ensuring seamless supply chain execution.
• Achieved unprecedented zero line stoppages due to material availability in kitting, driving record-breaking production uptime.
• Innovatively enhanced material storage methods, identification, and visibility, resulting in significant reductions in inventory costs.
• Demonstrated exceptional expertise in dynamic inventory management and control, adapting to fluctuating demand and supply chain disruptions.
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• As In-Change - Operation Executive (Last mile - Non-Large Operations).
• Spearheaded daily mile operations, ensuring 100% timely and accurate delivery across Flipkart, Amazon, Myntra, and Grofers networks.
• Conceptualized and implemented process improvements, achieving 25% cost reduction and enhanced operational efficiency.
• Trained and mentored staff on postal regulations, procedures, and customer-centric practices.
• Proactively resolved customer complaints and issues, ensuring prompt resolution and satisfaction.
• Strategically planned fleet operations based on forecasted loads, leveraging Adhoc fleets (Closed Containers) for flexible capacity.
• Executed CPU model delivery for large appliances (Flipkart) and last-mile deliveries for small appliances (Myntra, Grofers).
• Conducted weekly/monthly reviews with field executives and vendors, driving performance excellence.
• Managed In-bond and Out-bond materials, stock inventory, and Inventory MIS, ensuring real-time ERP updates.
• Rationalized fixed Kmps to align with business requirements, optimizing resource utilization.
• Achieved zero non-customer dependency, reducing space requirements and enhancing overall supply chain efficiency.
• Achieved 100% delivery within customer-chosen delivery slots.
• Eliminated non-customer dependency.
• Reduced space requirements and optimized utilization.
• Improved overall CPU efficiency.