Experienced Project Manager specializing in digital lending solutions with a strong track record at Tata Capital Limited. Led key initiatives including the Personal Loan journey on WhatsApp and the Overdraft journey on TIA Chatbot, driving automation in onboarding, eligibility checks, and disbursal. Successfully delivered projects on Salesforce CRM, including Wealth Product Journey and AI-driven service automation. Adept in agile methodologies, API integrations, and cross-functional collaboration. Recognized for innovation and improving customer experience through data-driven, scalable digital solutions. Committed to streamlining loan processes, reducing turnaround time, and aligning technology with business goals to deliver impactful project outcomes.
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