Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRAVEEN R KULKARNI

Bangalore

Summary

Seasoned Operations & Transition Leader with 16+ years of experience in customer service operations, enterprise transitions, and global program delivery. Proven expertise in strategic planning, people leadership, stakeholder management, and operational excellence. Strong track record of solving complex problems, driving process improvements, and building high-performing teams. Adept at aligning operations with organizational goals, managing global stakeholders, and implementing governance frameworks. Certified in Lean Six Sigma Green Belt and pursuing PMP, with hands-on experience in automation, workflow optimization, and compliance alignment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Consultant (Sr. Manager)

Empower
07.2018 - Current
  • Provided strategic direction for global transitions, aligning operations with organizational priorities.
  • Partnered with HR, IT, Risk, Compliance, Finance, and Legal leaders to execute joint action plans for seamless service migrations.
  • Oversaw planning, execution, and monitoring of transition initiatives, ensuring compliance, risk mitigation, and delivery quality.
  • Contributed operational insights into leadership forums, influencing strategic decision-making.
  • Implemented process improvements and automation solutions, enhancing efficiency and scalability.
  • Coached and mentored cross-functional teams, fostering continuous improvement and succession readiness.

Manager – Client Services

Empower
06.2015 - 06.2018
  • Led a 39-member client service team, driving engagement, performance, and retention.
  • Designed and implemented training, knowledge transfer, and governance programs to strengthen delivery quality.
  • Delivered large-scale shared services migrations, leveraging automation to enhance service turnaround.
  • Partnered with senior stakeholders to identify opportunities for service improvement and process redesign.
  • Built a culture of continuous improvement, achieving measurable gains in service efficiency and client satisfaction.

Unit Manager

Mphasis
01.2014 - 05.2015
  • Managed large-scale financial operations, facilitating seamless transitions with zero operational downtime.
  • Led cross-team knowledge transfer programs, ensuring new workstreams were efficiently integrated.
  • Conducted process mapping and risk analysis, identifying potential inefficiencies and driving improvement solutions.
  • Championed process governance initiatives, aligning offshore teams with global compliance policies.

Work Leader

Fidelity Investments
06.2007 - 12.2013
  • Led transition analysis for US Retirement Services, ensuring accurate benefits migration and workflow optimization.
  • Implemented process automation tools, improving transaction speeds and reducing processing errors.
  • Established compliance governance structures, aligning operational policies with industry best practices.

Education

Bachelor of Commerce -

Karnatak University
01.2007

Skills

  • Strategic Leadership & Vision Setting
  • Operations & Service Delivery Excellence
  • People Leadership, Engagement & Retention
  • Risk Assessment & Compliance Alignment
  • Stakeholder Engagement & Client Relationships
  • Process Mapping & Workflow Optimization
  • Transition & Shared Services Management
  • Cross-functional & Cross-geography Program Leadership
  • Continuous Improvement & Innovation
  • Certifications: Lean Six Sigma Green Belt, PMP (Pursuing)

Certification

  • PMP - Project Management Professional (Pursuing)
  • Lean Six Sigma - Green Belt
  • SPARK - Certified Retirement Services Analyst
  • A1 German Language Certified

Timeline

Consultant (Sr. Manager)

Empower
07.2018 - Current

Manager – Client Services

Empower
06.2015 - 06.2018

Unit Manager

Mphasis
01.2014 - 05.2015

Work Leader

Fidelity Investments
06.2007 - 12.2013

Bachelor of Commerce -

Karnatak University

Similar Profiles

CREATE PROFILE
PRAVEEN R KULKARNI