PRAVEEN ROUTHU
Mumbai,
Summary
Results-oriented and Technical Business Analyst with a proven track record in the CRM domain. Offering a comprehensive understanding of business processes, optimizing CRM System, and implementing effective solutions to enhance customer experiences. Proven ability to collaborate with cross-functional teams, and communicate complex concepts to stakeholders. Seeking an opportunity to leverage my skills and expertise to drive business growth and deliver exceptional value in the dynamic field of CRM.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ENGINEER
Businessnext
Mumbai
10.2023 - Current
- As a Technical Consultant in the insurance domain, I have honed my expertise in preparing comprehensive documentation and developing stored procedures in SQL to meet and exceed client expectations
- My role involves translating complex business requirements into detailed technical specifications, ensuring clarity and precision in project execution
- By leveraging my strong SQL skills, I have designed and optimized stored procedures that streamline data processing and enhance system performance
- Notably, I successfully completed the TALIC project, leading it to a successful go-live, which demonstrated my ability to deliver critical solutions on time and within scope
- My ability to produce clear, concise documentation has facilitated seamless communication between stakeholders and technical teams, ensuring alignment and successful project outcomes
- I am dedicated to providing innovative solutions that drive efficiency and client satisfaction in the insurance industry.
JUNIOR ENGINEER
Businessnext
Mumbai
03.2022 - 10.2023
- Post Promoting to Junior Engineer, also involved in technical and functionally developing processes related to Instant Account Opening
- This may have included designing work flows, creating user interfaces, and ensuring seamless user experiences
- Worked closely with a group of experienced business and technical consultants to understand customer requirements
- This likely involved gathering insights, conducting interviews, and translating business needs into technical solutions
- Managed urgent and immediate production issues
- This required quick problem-solving skills and effective communication to resolve critical issues promptly
- Played a role-in shaping the functionality designs of various workflows and processes
- This could include streamlining processes, optimizing user journeys, and ensuring efficiency.
GRADUATE ENGINEER Trainee
Businessnext
Mumbai
04.2021 - 03.2022
- As a Graduate Engineer Trainee specializing in banking CRM systems, I have built a robust foundation in both technical and business domains, preparing me for the Technical Business Analyst role
- In my first year, I successfully delivered a key project, showcasing my ability to manage and execute initiatives efficiently
- My hands-on experience with CRM technologies has deepened my understanding of customer relationship management, data analysis, and software integration
- I excel at translating complex business requirements into clear technical specifications, ensuring seamless communication between stakeholders and development teams.
Education
BACHELOR OF TECHNOLOGY - Computer Science and Eng.
LPU (Lovely Professional University)
01.2021
(10+2) STANDARD -
Sri Chaitanya Jr. College
01.2017
10TH STANDARD -
Abhyudaya High School
01.2015
Skills
- Microsoft SQL server
- Complex stored Procedures in SQL Server
- JAVA Programming language
- Oracle database
- Agile Methodology
- XSLT
- Cloud computing Basics
- JSON
- API building and Testing
- Postman/SOAP UI
- UAT Testing
- UI/UX
- HTML/XML/CSS
- CRM Domain Knowledge
- Business Analysis
- Documentation (User Manuals/Test cases/BRD/FSD/SAD)
- Jira software
- CRMNEXT Product
- Change request managements
- Project Management
- Power BI
Projects
- Niva Bupa Health Insurance, CRMNEXT Implementations.
- Tata AIA Life Insurance, CRMNEXT Implementations.
- Bank Danamon Indonesia, CRMNEXT Implementations.
- South Indian Bank, CRMNEXT Implementations
- Ratnakar Bank Limited, CRMNEXT Implementations
Certification
- Total: Cloud Computing / Comptia Cloud +Cert.(CV0-002) (Udemy Certified)
- Microsoft SQL server (Udemy Certified)
- Oracle SQL queries (Udemy Certified)
Languages
- English
- Telugu
- Hindi
Disclaimer
I declare that all the information provided in this CV is true and accurate to the best of my knowledge. I understand that any false statements or omissions may disqualify me from consideration for employment or lead to termination if employed. I consent to the verification of the information provided, including contacting referees or conducting background checks as necessary. I also agree to provide additional documentation or references upon request
Timeline
ENGINEER
Businessnext
10.2023 - Current
JUNIOR ENGINEER
Businessnext
03.2022 - 10.2023
GRADUATE ENGINEER Trainee
Businessnext
04.2021 - 03.2022
BACHELOR OF TECHNOLOGY - Computer Science and Eng.
LPU (Lovely Professional University)
(10+2) STANDARD -
Sri Chaitanya Jr. College
10TH STANDARD -
Abhyudaya High School