Praveen Sharma
New Delhi
Summary
To seek a better opportunity in your esteemed organization and to make my career under your directional approach and enthusiastic guidance of your organizational team, This will make me a part of your management. I wish to continually learn and attain the job satisfaction by the optimum utilization of my qualifications and experience or contribute towards the objective and growth of the organization.
I am driven in all my endeavors by a commitment to excellence. I have the attitude to learn and work in teams. Facing challenges and meeting deadlines are my strengths. Looking forward to work in creative, challenging and learning atmosphere, which provides ample opportunities for growth in the IT & BPO field.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Subject Matter Expert
Noon E-commerce India Pvt. Ltd
10.2021 - Current
- Implemented real-time adjustments to staffing forecasts using WFM tools, optimizing accuracy by accounting for shrinkage and ensuring a current view of staffing requirements.
- Produced standardized reports for management reviews, encompassing daily, weekly, and monthly call volume forecasting, and aligning staffing accordingly.
- Actively engaged with clients, Work Force Management groups, and cross-functional teams like Technology and Network Services, fostering effective collaboration.
- Utilized various applications including Zendesk, Zoho, C-Zentrix, Sprinklr, and Sparkle Centre, showcasing adaptability and technological proficiency.
Senior Executive
Nysaa Retail Private Limited
12.2017 - 09.2021
- To make various Reports like Sale, Purchase, PR vs PO, MR-ST, MR-DC and many other types of Reports.
- These all reports are generated on Daily, Weekly, Fortnightly and Monthly Basis. These all Reports are made at various levels i.e. Sub-Cat, MC, MC Segment, MC Range, Vnd MC Segment, Vnd MC Range level etc. by using various types of formulas and logic in MS-Excel.
Department Manager
Paytm
04.2017 - 12.2017
- Inventory Management: Maintained accurate inventory records and ensured proper stock levels to meet demand. Monitored stock movements and implemented effective control measures to reduce wastage and stock discrepancies.
- Putaway & Storage: Carried out systematic putaway of goods to designated storage areas, ensuring product integrity and easy retrieval. Followed FIFO/LIFO principles for proper inventory rotation.
- Stock Audits & Cycle Counts: Conducted periodic physical stock audits and cycle counts to ensure alignment between system and physical stock. Investigated variances and coordinated with relevant departments to resolve discrepancies.
- Warehouse Operations: Supervised daily warehouse activities including receiving, sorting, storing, and dispatching goods. Ensured timely order fulfillment and optimized warehouse space utilization.
- Goods Receipt & Dispatch: Verified inbound shipments for quantity and quality, updated records, and ensured accurate and timely dispatch of customer orders with proper documentation.
- Reporting & Documentation: Maintained daily inventory logs, damage reports, stock reconciliation data, and prepared stock summary reports for internal review and audit purposes.
- Team Coordination: Worked closely with procurement, logistics, and sales teams to ensure smooth supply chain operations. Provided support and guidance to warehouse staff to achieve operational targets.
Senior Data Analyst
UrbanClap Technologies India Private Limited
08.2015 - 04.2017
- Do live monitoring to control AUX and thereby increase agent occupancy and productivity.
- Do Real Time Analysis (RTA) observing agent work state report.
- Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.
- Updating Data Tracker and MIS Dashboard on daily and weekly basis.
- Creating Agent Productivity Report and publishing within the customer care department of the organization.
- Updating attendance dashboard and sending the agents allocating report GM.
- Ensure deliverables (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the project requirements cost and schedule.
- Excellent in MS Access, MS Excel (Hlookup, Vlookup, lookup, Pivot Table & PivotTable Chart, Charts, Macro, Forms, data validation & Scenarios).
- Prepared Proactive checklist for database & important work to avoid future downtime.
- Making advanced presentation in MS-PowerPoint to present MIS & other related important reports.
- Call Forecasting and manpower planning.
Executive
Jabong (Xerion Retail Pvt. Ltd.)
08.2013 - 08.2015
- Sending MIS Reports to internal management and client.
- Ensure deliverables (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the project requirements cost and schedule.
- Prepared Proactive checklist for database & important work to avoid future downtime.
- Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.
- Interacting with Support functions for smooth function of process & reporting etc.
Education
Bachelor in Commerce (B.Com.) -
Shobhit University
Intermediate - undefined
Matriculation - undefined
Skills
One Year Basic Computer Diploma In F-Tec
Interests
Listening music
Traveling
Personal Information
- Date of Birth: 05/25/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Areas Of Interest
- MIS/WFM Executive
- Database Executive
Timeline
Subject Matter Expert
Noon E-commerce India Pvt. Ltd
10.2021 - Current
Senior Executive
Nysaa Retail Private Limited
12.2017 - 09.2021
Department Manager
Paytm
04.2017 - 12.2017
Senior Data Analyst
UrbanClap Technologies India Private Limited
08.2015 - 04.2017
Executive
Jabong (Xerion Retail Pvt. Ltd.)
08.2013 - 08.2015
Intermediate - undefined
Matriculation - undefined
Bachelor in Commerce (B.Com.) -
Shobhit University
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