Praveen Singh
Research Scholar
Indore
Summary
Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.
Overview
3
3
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Customer Care Executive
Continuum Global Solutions
09.2021 - 01.2022
- Worked as an Intent Analyst for US-based companies.
- Documented real-time issues going on in the operations and escalated them to seniors.
- Responsible for listening to the voice clips of the customers and submitting their correct interpretation.
Team Mate
TaskUs
10.2020 - 12.2020
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts from a Europe-based company.
- Reconciled documentation and files related to the transactions and provided accurate funds transfer.
- Documented security transactions such as purchases, sales and conversions to create an in-depth database of clients and transactions completed.
Customer Care Executive
Teleperformance
10.2019 - 10.2020
- Online Email support to the sellers facing issues while selling on a Europe-based E-Commerce Company.
- Document any major problems sellers face with the transactions on a real-time basis and report it to the concerned department.
- Working as support staff for the new employees in the team.
- Advocated for sellers and provided feedback to enhance the selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Assisted sellers with platform requirements for renewals & upgrades.
- Provided seller support on refunds, posted feedback and policy changes.
Customer Care Executive
Teleperformance
10.2018 - 06.2019
- Online chats and Email support to the customer using an Indian Fin-Tech Application for Payments and Cash Back Related Issues.
- Document any major problems customers face with the transactions on a real-time basis and report it to the concerned department.
- Working as support staff for the new employees in the team.
Education
Master of Commerce - Accounting
Banaras Hindu University
Varanasi, India 04.2001 -
Bachelor of Commerce - Commerce
Devi Ahilya Vishwavidyalaya
Indore, India 04.2001 -
Bachelor of Commerce - Commerce
University of Rajasthan
Jaipur, India 04.2001 -
12th - Commerce
Jawahar Navodaya Vidyalaya
Ujjain, India 04.2001 -
10th - General
Jawahar Navodaya Vidyalaya
Indore, India 04.2001 -
Skills
Ground Research
Formal Communication
Excellent Problem Solving Abilities
Time Management
Attention to Details
Critical Thinking
Student Motivation
Educational research
Customer Response
Business Operations
Call Center Operations
Documentation and Reporting
Accomplishments
- Accomplished Primary Data collection for a Research Paper in East Uttar Pradesh directly from the respondents.
Research Analyst
Certification
Qualified for Assistant Professor and Admission to Ph.D.
Hobbies
- Cycling
- Badminton
Timeline
Qualified for Assistant Professor and Admission to Ph.D.
09-2024
Stock Marketing and Crypto
12-2023
Customer Care Executive
Continuum Global Solutions
09.2021 - 01.2022
Team Mate
TaskUs
10.2020 - 12.2020
Customer Care Executive
Teleperformance
10.2019 - 10.2020
Customer Care Executive
Teleperformance
10.2018 - 06.2019
Master of Commerce - Accounting
Banaras Hindu University
04.2001 -
Bachelor of Commerce - Commerce
Devi Ahilya Vishwavidyalaya
04.2001 -
Bachelor of Commerce - Commerce
University of Rajasthan
04.2001 -
12th - Commerce
Jawahar Navodaya Vidyalaya
04.2001 -
10th - General
Jawahar Navodaya Vidyalaya
04.2001 -