Praveen Singh
Faridabad
Summary
Dynamic Sr. Engineer with extensive experience at ABB India Limited, specializing in failure analysis and service management of 3-phase induction motors. Proven track record in enhancing customer satisfaction through effective communication and cross-functional collaboration. Successfully implemented service contracts and improved spare inventory processes, driving operational excellence in service delivery.
Overview
19
19
years of professional experience
Work History
Sr. Engineer for 3 phase Induction motor
ABB India Limited.
Faridabad
08.2018 - Current
- Company Overview: It is the world leading company of Power & Automation. ABB Motors Faridabad/Bangalore is into manufacturing company of LV IEC Motors from frame size 71 to 450. This plant manufactures complete range of motors including Standard TEFC LV IEC Motors, Hazardous Area motors, Brake & Roller Table Motors.
- Currently looking for customer complaint of 3 phase induction motors in region north India,(Delhi NCR, Haryana, UP and Uttarakhand).
- Analysis of problem coming in the field & reported to the factory.
- Failure analysis of the motors.
- Interaction with Design & QA department for implementation of countermeasures.
- Appoint and managed authorized service centers in line with customer need and expectation.
- Maintain and monitor spares inventory at authorized spare stockiest.
- Process service bills against warranty failure.
- It is the world leading company of Power & Automation. ABB Motors Faridabad/Bangalore is into manufacturing company of LV IEC Motors from frame size 71 to 450. This plant manufactures complete range of motors including Standard TEFC LV IEC Motors, Hazardous Area motors, Brake & Roller Table Motors.
- Successfully Started New Service Rates Contract for All India Service Centers.
- Implemented spare stockiest policy to improve spare business.
- Ten new service centers appointed at required areas.
- 10 new spare stockiest appointed at various region.
- Maintaining and using one complaint file of all India customer complaints.
Sr. Service Engineer
ABB India Limited
Faridabad
08.2018 - Current
- Collaborated with cross-functional teams to enhance service delivery processes.
- Diagnosed and resolved complex technical issues for customer equipment.
- Managed warranty claims and service contracts for clients efficiently.
- Implemented feedback systems to improve customer satisfaction levels.
- Analyzed service reports to identify trends and recommend improvements.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Worked closely with other departments to ensure timely resolution of customer issues.
- Communicated effectively with customers via phone, email and chat support channels.
Sr. Executive Service (Motors) North Region
Bharat Bijlee Limited
New Delhi
09.2015 - 07.2018
- Company Overview: Bharat Bijlee Limited is a leading Electrical Engineering company based in India. Established in 1946, its primary business segments are Electric Motors, Transformers, Projects, Elevator Systems and Drives & Automation. BBL is manufactures complete range of motors including Standard TEFC LV IEC Motors, Hazardous Area motors, Brake motors, crane duty, cane unloader motor, Slip Ring motors etc.in all range of IE2,IE3, & IE4.
- Bharat Bijlee Limited is a leading Electrical Engineering company based in India. Established in 1946, its primary business segments are Electric Motors, Transformers, Projects, Elevator Systems and Drives & Automation. BBL is manufactures complete range of motors including Standard TEFC LV IEC Motors, Hazardous Area motors, Brake motors, crane duty, cane unloader motor, Slip Ring motors etc.in all range of IE2,IE3, & IE4.
Service Engineer for 3 phase Induction motor
ABB India Limited.
Faridabad
10.2007 - 09.2015
- Diagnosed technical issues and provided effective solutions for clients.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Managed service reports for equipment rectification activities.
- Resolved customer service requests within the given time frame.
- Responded quickly to emergency calls from customers regarding technical issues.
Testing Engineer for MCB,RCCB & Isolators (1-phase & 3-phase)
ABB India Limited.
Haridwar
07.2006 - 09.2007
- Conducted failure analysis to identify root causes of product issues.
- Analyzed test results and reported findings to engineering teams for improvements.
Education
Diploma - Electrical . Engg
Govt.Polytechnic Uttarkashi
Uttarkashi, U.K.08.2006
12th -
Govt. Inter College Nakot
Nakot, U.K07.2002
10th -
Govt. Inter College Nakot
Nakot, U.K07.1999
Skills
- Failure analysis
- Service management
- Customer relationship management
- Cross-functional collaboration
- Effective communication
- Problem solving
- Time management
- Data analysis
- Leadership skills
Training
- 1-week training on SAP SD module
- Leadership Challenge Program by ABB internal faculty
- Code of Conduct & OECD Anti-Bribery Training course by ABB
- 2 days workshop for Developing effective business communication at BBL
Disclaimer
I hereby declare that the particulars given above are true to the best of my knowledge & brief.
Languages
- English
- Hindi
Hobbies and Interests
Playing & watching cricket
Personal Information
- Father's Name: Mr. Kunwar Singh
- Mother's Name: Mrs. Vishali Devi
- Notice Period: 3-Months (Negotiable)
- Date of Birth: 05/08/84
- Marital Status: Married
Timeline
Sr. Engineer for 3 phase Induction motor
ABB India Limited.
08.2018 - Current
Sr. Service Engineer
ABB India Limited
08.2018 - Current
Sr. Executive Service (Motors) North Region
Bharat Bijlee Limited
09.2015 - 07.2018
Service Engineer for 3 phase Induction motor
ABB India Limited.
10.2007 - 09.2015
Testing Engineer for MCB,RCCB & Isolators (1-phase & 3-phase)
ABB India Limited.
07.2006 - 09.2007
Diploma - Electrical . Engg
Govt.Polytechnic Uttarkashi
12th -
Govt. Inter College Nakot
10th -
Govt. Inter College Nakot