With nearly 24 years of experience, I am a results-oriented professional skilled in project leadership, process improvement, and providing top-notch customer service. My proactive methods consistently yield outstanding service metrics and audit scores through strategic initiatives. I excel in resource management, collaborating with internal stakeholders, and ensuring smooth business operations. My expertise extends to MIS management, automation, system integration, and database management. I have a strong background in conflict resolution, team handling, and data analysis, leveraging technology, automation, and BI solutions to optimize operational efficiency.