Praveen Tiwari
Barabanki
Summary
Dynamic Branch Manager with a proven track record at IDFC FIRST BANK, excelling in business relationship management and customer service. Successfully implemented sales strategies that enhanced revenue and retention, while fostering a high-performing team culture. Strong compliance knowledge combined with exceptional problem-solving skills drives operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
IDFC FIRST BANK
JAUNPUR
04.2025 - Current
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Organized professional development programs for employees at all levels of the organization.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Managed relationships with tax authorities, bankers and auditors.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
BRANCH SALES MANAGER CURRENT ACCOUNT
IDFC FIRST BANK
BARABANKI
10.2022 - 04.2025
- Designed sales and service strategies to improve revenue and retention.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Negotiated contracts with key clients, securing lucrative deals and fostering long-term business relationships.
Deputy Manager (PB)
Hdfc Bank Limited
Balrampur
05.2022 - 10.2022
- Boosted relationship our portfolio
- Responded to customer inquiries to provide information on bank accounts, policies, and services
- Bulid new relationship our portfolio, Insurance,fd,casa,value
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Monitored compliance with legal and company policies, addressing violations to uphold standards.
- Delivered top-quality customer service by providing professional after-sales support.
- Developed and implemented sales strategies to achieve targets in assigned territory.
Assistant Manager, (CRO)
Bandhan Bank Limited
Barabanki
03.2020 - 05.2022
- Boosted branch Operations , Fund Transfer and Taller
- Maintained friendly and professional customer interactions
- Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities
- Communicated effectively with customers, managers and co-workers through variety of channels, including email, phone and traditional postal mail
- Responded to customer inquiries to provide information on bank accounts, policies, and services
- Reviewed and analyzed transactions to verify proper processing according to established quality standard
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
Assistant Manager
Kotak Mahindra Bank
Lucknow
05.2018 - 03.2020
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Build relationship with customer to increase likelihood of repeat business
- Alerted Customers to upcoming sales events and promotions
- Recognized and rewarded outstanding work performance to cultivate positive and collaboration customer service culture
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
- Used creativity to produce innovative strategies designed to increase sales and ensure business growth.
- Maintained accurate records of all sales activities, including client communications and transactions.
- Maintained updated records in CRM system, supporting account management and communication.
- Analysed market and competitor metrics, staying updated on changes, developments and threats.
Officer Sales
Axis Bank Limited
Lucknow
11.2016 - 05.2018
- Implemented marketing strategies which resulted in 12% growth of customer base
- Responded to Customer requests via telephone and email
- Increased business revenue through proactive management of relationships and sales strategies
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Informed leads and customers on current promotions to increase sales.
- Continuously improved self-performance by analysing customer feedback and monitoring service reviews.
- Worked with sales teams to determine best strategies to increase customer interest and purchases.
Officer Sales
Hdfc Bank Ltd
Barabanki
02.2016 - 10.2016
- Build Relationship with customer to increase likehood of repeat business current account
- Recoginzed and rewarded outstanding work performance to cultivate a positive and collaboration customer service culture
Education
MBA - Hr and Marketing
ISBM University
Lucknow, UP03.2020
Post Gradute - MCOM
Dr. Ram Manhor Lal Awadh University
Faizabaad, UP06.2015
Bachelor of Commerce -
Shri . J.N.P.G . University
Lucknow, UP05.2013
Intermediate - Maths
Waris Children Academy Inter College
Barabanki, UP05.2010
High School - Science
Waris children Academy Inter College
Barabanki, UP01.2007
Skills
- Strong customer relations
- Business relationship management
- Customer service
- Team leadership
- Sales strategy
- Performance management
- Team performance data analysis
- Client support
- Regulatory compliance
Accomplishments
- Qualified Every BKS Contest IDFC FIRST Bank
- Qualified for International life insurance contest (Mourtias)
- Qualified multiple contests of CASA and life insurance and facilitated by Regional Head and Zonal Head many times
Custom Section
660473442259
Personal Information
- Father's Name: Ram Sumiran Tiwari
- Date of birth: 03/01/1993
- Gender: Male
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Certification
- IRDA certified
Timeline
Branch Manager
IDFC FIRST BANK
04.2025 - Current
BRANCH SALES MANAGER CURRENT ACCOUNT
IDFC FIRST BANK
10.2022 - 04.2025
Deputy Manager (PB)
Hdfc Bank Limited
05.2022 - 10.2022
Assistant Manager, (CRO)
Bandhan Bank Limited
03.2020 - 05.2022
Assistant Manager
Kotak Mahindra Bank
05.2018 - 03.2020
Officer Sales
Axis Bank Limited
11.2016 - 05.2018
Officer Sales
Hdfc Bank Ltd
02.2016 - 10.2016
MBA - Hr and Marketing
ISBM University
Post Gradute - MCOM
Dr. Ram Manhor Lal Awadh University
Bachelor of Commerce -
Shri . J.N.P.G . University
Intermediate - Maths
Waris Children Academy Inter College
High School - Science
Waris children Academy Inter College
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