SQL
PRAVEEN V
Business Associate
Madurai
Summary
Results-driven Business Associate in business process analysis, project management, and cross-functional collaboration. Adept at gathering and translating business requirements into actionable plans, driving process improvements. Proficient in working with stakeholders, analyzing data, and delivering high-impact solutions that improve operational efficiency and enhance business outcomes. Strong communicator with a keen ability to foster relationships and facilitate seamless collaboration between teams.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Business Analyst
Tata Consultancy Services
7 2022 - Current
- Collaborated with clients and stakeholders to understand business cases and translate them into automated processes using UiPath
- Conducted detailed feasibility studies, analyzing the complexity of business processes to determine automation suitability and effort estimation.
- Developed comprehensive RPA documentation, including process definitions and functional specifications, in accordance with best practices.
- Worked closely with the RPA Process SME, Analysts, Architects, and Developers to deliver optimal solutions.
- Facilitated communication between cross-functional teams to ensure smooth execution of RPA projects, delivering within defined cost, quality, and timeline constraints.
- Added work as internal audit and managed data governance.
Customer Relationship Manager
ICICI Bank
05.2021 - 04.2022
- Worked with stakeholders to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Graduate Engineer Trainee
Ashley Alteams India Ltd
06.2018 - 06.2019
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Drafted 2D and 3D designs, using both Revit and AutoCAD software.
- Changed warehousing optimizing dimensions and hierarchies and added aggregations to cube.
- Developed and implemented process flow improvement and standardization projects.
- Prepared standard reports and documentation to communicate results to senior management.
Education
Post Graduate Diploma In Management - Marketing And Analytics
Thiagarajar School of Management
Madurai 06.2019 - 04.2021
BE - Mechanical Engineering
Sri Krishna College of Engeenering And Technology
Coimbatore 07.2013 - 04.2017
Skills
Project Management
Customer Relations
SQL
Agile Methodology
Decision-Making
Teamwork and Collaboration
Problem-solving abilities
Software
Excel
R
Power BI
Certification
Certified six sigma green belt
Timeline
Ongoing CSM Certification
06-2024
Pursuing PMP in Project Management Institution
03-2024
Customer Relationship Manager
ICICI Bank
05.2021 - 04.2022
Certified six sigma green belt
02-2020
Post Graduate Diploma In Management - Marketing And Analytics
Thiagarajar School of Management
06.2019 - 04.2021
Graduate Engineer Trainee
Ashley Alteams India Ltd
06.2018 - 06.2019
Master diploma in product design and analysis
06-2017
BE - Mechanical Engineering
Sri Krishna College of Engeenering And Technology
07.2013 - 04.2017
Business Analyst
Tata Consultancy Services
7 2022 - Current