Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Languages
Awards
Affiliations
Certification
Timeline
Generic

Praveen Varma

Bangalore

Summary

Dynamic IT Administrator with robust experience at Robustedge, excelling in server maintenance and user account management. Proven track record in incident management and network troubleshooting, enhancing system performance and ensuring data integrity. Adept at liaising with vendors and leading teams, fostering collaboration and achieving high customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Administrator

Robustedge
Bengaluru
03.2019 - Current
  • Directed maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
  • Installation of Linux Servers Such as CentOS
  • Managed and maintained user accounts, mail access for new users, ensuring secure access and data integrity.
  • Overall Maintenance of Printers, Servers, Desktops, All-in-Ones, UPS. Upgrade from Conventional Hard disks to SSD in order to Speed up Performance.
  • Co ordinating with Vendors for Other Service Issues with Broadband, Leased Lines etc.

Team Manager

Eikon India Business Management Institute
Jayangar 9th Block, Bengaluru
02.2012 - 02.2019
  • Managing a Team of Counsellors, Daily, Weekly and Monthly Reports to director
  • Liasoning with the University(Jalandhar) for Issues and Operational Activities on a Regular Basis
  • Effectively Managed New Admissions and Student Grievance handling
  • Effectively Managed Semester Examinations and Finances
  • Reporting done with the help of Online tools from Univeristy with Regards to Registrations, Fee Collections, Books Issue, Academic reports, Result Updation, Materials Dispatch, Courier and Logistics
  • Overall Study Centre Management

Service Desk Specialist

Mphasis, an HP Company
02.2008 - 11.2011
  • Company Overview: [IT Operations Division]
  • Incident Management
  • Handling both Calls & Chats, Handling upto 4 Business Chats at the same time and resolving issues online
  • Interacting with the onsite(s) for quicker resolution of priority issues that cannot be remotely resolved
  • Contributed effectively for the CSAT scores
  • Outlook: Configuring and Repairing Mail Accounts
  • Exchange Server settings
  • LiveMeeting Configuration
  • Excel Addins Configuration
  • Secure Email Installation & Troubleshooting
  • Managing Personal Folders, Archive Folders, Repairing
  • Active Directory: Managing User Accounts on AD
  • Unlocking, Password resets
  • Group Policy Management
  • Adding Users
  • Remote Desktop Connection Management
  • Blackberry Support: Enterprise Activation
  • Wireless sync of Messages, contacts, Calendars
  • IM support on Blackberry
  • Troubleshooting Encryption Related issues etc
  • Others: Network Printer Installation and troubleshooting
  • RightFax Installation and Configuration
  • [IT Operations Division]

Senior Process Executive(L2 Support)

Infosys BPO
08.2005 - 08.2006
  • Handling Check Applications for a Prestigious US client of Infosys, Reconciling and Posting checks to customer Accounts
  • Handling credit card transactions, Order Management, Queries over Email and Phone, Handling Return Merchandise Issues etc

TSR/Command Center Analyst

Hewlett Packard (Global Service Centre)
Bangalore
08.2003 - 05.2005
  • Handle Queries and Issues Pertaining to Printers, Scanners, CD & DVD Writers
  • Was Successful in Achieving Good Customer Satisfaction Scores and Adding up to Team Scores
  • Got Laterally Shifted to Command Centre Analyst(MIS/Reporting), A Workforce Management Initiative of HP
  • Maintaining Service Levels, Taking care of Faxes, MIS, Process Related Reports, Transport issues etc
  • Business Forecasting(with the Help of Team Lead) and Queue Monitoring, Motivating and Mentoring Agents

Senior Customer Support Associate

Hinduja TMT Ltd.
Bangalore
11.2001 - 07.2003
  • Handling Inbound Queries Relating to Basic Telephony Services( in US)
  • Product and Rate Plans
  • Service Issues
  • Billing issues
  • Also Responsible for Handling Escalated Calls
  • Guiding and Helping New Recruits(in the Absence of Team Leader)

Education

MBA - Dual Specialization in HR and IT

Lovely Professional University
Distance Education
12.2014

Masters Diploma - Millennium Curriculum (Software)

Tata Infotech Education
RT Nagar Branch
06.2001

B.Com -

Bangalore University
Adarsha College, RT Nagar
04.2001

Adv Dip - S/w Engineering

DOEACC
Kollam, Kerala, India
05.1997

PUC - Commerce

P U Board, Bangalore
Bangalore
04.1996

SSLC -

Karnataka Secondary Edu Board
Adarsha High School, RT Nagar
04.1994

Skills

  • Server maintenance
  • Linux administration
  • User account management
  • Incident management
  • Network troubleshooting
  • Data integrity
  • Data Mining
  • WhiteListing of Blacklisted domains and servers
  • Hardware and Network Maintenance, Upgrade and Troubleshooting

Volunteer Experience

  • Voluntary Activities for a Social and Religious Organizations
  • Involved in Blood Donation Camps
  • Active Member for CRY Foundation, Bangalore

Hobbies and Interests

  • Experienced in Laptop Service and Upgrade
  • OS Installation, Data Recovery, Printer support
  • Website building and Design

Languages

English, Hindi, Kannada, Tamil, Malayalam, English, Hindi, Kannada

Awards

  • Received Award For Excellent Customer Satisfaction From Client (Vartec Telecom)
  • Received Award From HP For Excellent Customer Satisfaction Based On Customer Survey Reports

Affiliations

  • Team Building Activities with the Help of Top Authority
  • Employee Greivance Handling and Resolution with the Support of Top Authority

Certification

  • Successfully completed Business English Assessment from LearnTube By CareerNinja

Timeline

IT Administrator

Robustedge
03.2019 - Current

Team Manager

Eikon India Business Management Institute
02.2012 - 02.2019

Service Desk Specialist

Mphasis, an HP Company
02.2008 - 11.2011

Senior Process Executive(L2 Support)

Infosys BPO
08.2005 - 08.2006

TSR/Command Center Analyst

Hewlett Packard (Global Service Centre)
08.2003 - 05.2005

Senior Customer Support Associate

Hinduja TMT Ltd.
11.2001 - 07.2003

MBA - Dual Specialization in HR and IT

Lovely Professional University

Masters Diploma - Millennium Curriculum (Software)

Tata Infotech Education

B.Com -

Bangalore University

Adv Dip - S/w Engineering

DOEACC

PUC - Commerce

P U Board, Bangalore

SSLC -

Karnataka Secondary Edu Board

Similar Profiles

CREATE PROFILE
Praveen Varma