Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Praveen V Pillai

Bengaluru

Summary

Adept IT Consultant with a proven history of delivering strategic solutions that drive operational efficiency and business improvement. Skilled in data analysis, project management, and IT service delivery with expertise in capacity and availability management. Strong ability to collaborate across teams and adapt to evolving client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Consultant (T3)

ATOS Global IT Solutions & Services Pvt Ltd
04.2021 - Current
  • Automated IT Capacity, Availability, and Problem Management processes to enhance efficiency.
  • Served as Capacity Manager for Baylor Scott & White Health, overseeing operational effectiveness.
  • Managed diverse ITSM roles, providing backup support for Incident and Change Management functions.
  • Established Capacity and Availability Management frameworks at Willis Towers Watson and Saudi Air Navigation Services.
  • Conducted data analysis and reporting to inform project tracking and decision-making.

Senior NSD Agent

Anthelio (an ATOS business)
01.2020 - 02.2021
  • First point of contact for user technical issues.
  • Used CAPTURE and Live Engage for ticketing.
  • Proficient in ServiceNow and NOC backup support.

Technical Support Agent & IGO SME

Tech Mahindra
11.2017 - 11.2019
  • Provided B2B tech support for Australian ISP Telstra.
  • SME for team performance.
  • Trained agents, drove metrics, resolved escalations, led training.

Education

Bachelor of Technology - Information Technology

JNTU University
Hyderabad
01.2013

Skills

  • - MS Office
  • - DBMS, MySQL, PL/SQL, CMIS
  • - ITIL v4
  • - SolarWinds, ServiceNow, CAPTURE, Live Engage, POB
  • - Network and Operations Support
  • - Monitoring Tools: CMIS, CMF, GCMIS, SCOM, NAGIOS
  • - Microsoft Certified: Azure AI Fundamentals

Certification

  • - Azure AI Fundamentals (MS AI 900) - Microsoft (March 2025)
  • - ITIL V4 Certified - Simplilearn (Nov 2021 - Present)

Languages

English, Hindi, Malayalam, Telugu, Tamil

Additional Information

  • Date of Birth: 14 Oct 1991
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Associate Consultant (T3)

ATOS Global IT Solutions & Services Pvt Ltd
04.2021 - Current

Senior NSD Agent

Anthelio (an ATOS business)
01.2020 - 02.2021

Technical Support Agent & IGO SME

Tech Mahindra
11.2017 - 11.2019

Bachelor of Technology - Information Technology

JNTU University

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Praveen V Pillai