Praveen Xavier

• Product Strategy: Roadmap Ownership, MVP Definition, SaaS Monetization, Marketplace Governance.
• Technical Product Management: PRD/BRD Writing, User Stories, Acceptance Criteria, API/Auth Integration.
• UX & Design: Studio Modernization, Low-Code Builder Simplification (Studio Lite), Rapid Prototyping.
• Operations: Lean Six Sigma, Resource Planning, Performance Analytics, KPI Frameworks.
• Owned end-to-end product roadmap and delivery for ClaySys Apps (low-code platform), driving execution across Engineering, Security, and DevOps to improve on-time delivery.
• Led Marketplace strategy and execution (submission to live), including pricing/versioning and Full vs. Limited Purchase models, accelerating review cycles and reducing resubmission loops.
• Defined Limited Purchase configuration experience, reducing customer setup time and support tickets by empowering users via Admin Hub customization boundaries.
• Drove Studio UX modernization, including Project Explorer improvements and navigation patterns, significantly increasing task completion rates and reducing user confusion.
• Designed and operationalized "Studio Lite," a beginner-friendly builder with guided workflows, improving first-time user success rates and lowering onboarding time.
• Established marketplace governance and security policies, ensuring compliance (no malicious code/hardcoded credentials) and decreasing security findings.
• Implemented product-quality safeguards, such as dependency validation and impact warnings, reducing regression defects and production incidents.
• Created SaaS analytics direction and KPI frameworks (uptime, active users, exceptions), enabling leadership dashboards and improving incident detection time.
• Delivered client demos and enablement content, supporting high-value customer walkthroughs and influencing the sales pipeline for automation capabilities.

Managed large-scale customer relationship operations, and optimized team productivity through performance dashboards and R&R programs.

• Led cross-functional teams in global client accounts. Two-time Best Team Lead awardee for reducing attrition and cost leakage.
• Executed Lean and Six Sigma projects, earning a silver medal for process excellence and SLA compliance.