Summary
Overview
Work History
Education
Skills
Projects
Languages
Quote
Timeline
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Praveen Kumar R

Praveen Kumar R

Support Engineer
Bengaluru,Karnataka

Summary

Driven by a passion for technology and excellence, I've honed my skills in debugging, user support, and programming across various roles at Amazon. My experience as an Automation Lead showcases my ability to improve system efficiency by 30%, demonstrating both my technical acumen and commitment to delivering impactful user support solutions. Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Payment operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

10
10
years of professional experience

Work History

Support Engineer

Amazon
03.2020 - 04.2024
  • Analyzed and automated 10+ repetitive support tasks, reducing manual workload by 40% and saving the team 60 hours per month
  • Executed TLS migration across six critical services, ensuring zero downtime and enhancing security protocols, which improved user trust and reduced potential security breaches by 50%.
  • Orchestrated cross-functional projects and developed 10+ automation scripts, reducing project completion time by 40% and saving over 200 hours monthly across multiple services.
  • Led bi-weekly bug triage sessions, identified and resolved 70+ issues, cutting resolution time by 25%; conducted thorough design and code reviews to ensure adherence to best practices.
  • Mentored 4 interns and 5 junior engineers in the team.

Automation Lead

Amazon
11.2017 - 02.2020
  • Automated the generation of weekly business reports using Python scripts, reducing manual data processing time by 25%, and freeing up 10+ hours per week for strategic analysis.
  • Monitored service health and conducted on-call rotations, detecting and resolving customer issues promptly; decreased average resolution time by 50% and improved overall system reliability.
  • Developed interactive dashboards for newly launched services; enabled real-time data tracking and analysis, leading to a 40% increase in decision-making speed and a 25% boost in operational efficiency.
  • Innovated a suite of Python and Java scripts to streamline data extraction, leading to a 90% increase in report generation speed and freeing up 3 hours per week for strategic analysis.
  • Developed an advanced Android crawler application, extracting data from over 1,000 apps, which improved market analysis accuracy by 45% and reduced manual data collection time by 60 hours monthly.
  • Championed a team in telemetry and deployment, slashing deployment errors by 50% and mentoring 5 junior engineers, which led to a 20% reduction in their bug rates.

Support Specialist

Amazon
11.2015 - 11.2017
  • Orchestrated the launch of a new online marketplace by coordinating cross-functional teams and marketing efforts; attracted over 10,000 new users within the first month and generated $50,000 in revenue.
  • Led the overhaul of configuration settings requiring detailed code modifications and stringent review by the development team; increased system uptime by 20% and reduced troubleshooting time by 30%.
  • Coordinated with marketing, development, and support teams to troubleshoot and resolve technical issues, decreasing support tickets by 22% and streamlining operational efficiency.
  • Formulated 8 innovative process enhancements through brainstorming sessions, resulting in a 20% reduction in operational costs and a 28% improvement in team productivity.
  • Generated detailed weekly business reports, presenting findings to management and improving strategic decisions by 20%; streamlined reporting process, saving the team 5 hours per week.
  • Resolved critical system issues during on-call rotations, reducing downtime by 40% and ensuring 99.9% service availability.

Support Analyst

Amazon
02.2014 - 10.2015
  • Configured XPath and regex for 50+ high-traffic web pages, streamlining data extraction processes and increasing web scraping efficiency by 40%, significantly enhancing the accuracy of data collection.
  • Directed quarterly audit initiatives, collaborating with cross-functional teams to ensure compliance; identified process inefficiencies, resulting in a 15% reduction in operational costs and improved accuracy by 25%.
  • Achieved and exceeded productivity targets with a 95% accuracy rate, consistently delivering high-quality results.
  • Designed and executed a new agile project management framework, reducing project completion time by 30% and improving team productivity by 50%, leading to a 15% increase in client satisfaction scores.
  • Implemented an intensive training curriculum for new team members, ensuring thorough knowledge transfer of all processes, which improved their proficiency by 50% and shortened their learning curve by two weeks.

Education

B. E (CSE) - Computer Science

BNMIT
Bengaluru, India
06.2013

Skills

  • Debugging
  • User Support
  • System Configuration
  • Application support
  • Programming
  • Linux
  • Java
  • Javascript
  • Python
  • AWS
  • Scripting
  • PHP
  • Ruby
  • Docker
  • Kubernetes
  • Terraform
  • Ansible
  • Grafana
  • Prometheus
  • Kibana
  • Elastic

Projects

Android Based Crawler Project: (Tools used: Android Studio, Java, Appium )

Designed and created a tool for crawling and scraping specific attributes from Android Apps.

JavaScript automation Project: (Tools used: HTML and JavaScript )

Created a tool using HTML and JavaScript which helped users to get the data in few clicks which otherwise was taking 30 to 40 minutes.

Bug Identification: (Tools used: TypeScript )

Identified and fixed a bug that was not identifying EAN numbers by updating the code with the right logic and writing test cases.

TLS Migration Project: (Tools: TCP )

Migrated TLS from v1.0 to v1.2 by migrating the traffic from load balancers and updating the code to use the latest version of TLS.

Languages

English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Support Engineer

Amazon
03.2020 - 04.2024

Automation Lead

Amazon
11.2017 - 02.2020

Support Specialist

Amazon
11.2015 - 11.2017

Support Analyst

Amazon
02.2014 - 10.2015

B. E (CSE) - Computer Science

BNMIT

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Praveen Kumar RSupport Engineer