Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Praveena Garisapati

Kuduru

Summary

Dynamic professional with a proven track record at WIPRO, excelling in operational efficiency and customer satisfaction. Adept in CRM systems and quality assurance, I leverage strong teamwork and decision-making skills to drive results. Committed to enhancing customer experiences and streamlining processes for optimal performance.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

IFB
BANGALORE
01.2025 - 03.2025
  • Documented customer interactions in the CRM system for tracking purposes.
  • Assisted customers with product inquiries and service-related issues.
  • Greeted customers and identified their needs.
  • Ensured a positive customer experience by actively listening and responding promptly.
  • Resolved customer inquiries in a timely manner.
  • Educated customers on special pricing opportunities and company offerings.
  • Followed-up with customers after purchase to ensure satisfaction.

Analyst

WIPRO
BANGALORE
12.2021 - 06.2024
  • Collaborated with cross-functional teams to streamline project workflows.
  • Assisted in creating solutions to improve operational efficiency and effectiveness.
  • Maintained accurate records of all data collected during analysis processes.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.

Education

Bachelor of Technology - ECE

SVCE
TIRUPATI
08-2021

High School Diploma -

CVSE
TIRUPATI
08-2018

10 -

VICTORY HIGH SCHOOL
KODURU
07-2014

Skills

  • Teamwork skills
  • Decision-making
  • [Software] CRM system proficiency
  • Quality assurance
  • Sales techniques
  • Account updates

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1

Timeline

Customer Service Associate

IFB
01.2025 - 03.2025

Analyst

WIPRO
12.2021 - 06.2024

Bachelor of Technology - ECE

SVCE

High School Diploma -

CVSE

10 -

VICTORY HIGH SCHOOL

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Praveena Garisapati