Praveena Jyothy
Bangalore
Summary
A seasoned People-oriented team leader with 8 years of experience across FMCG, BFSI and Fintech. Successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Lead
PhonePe Private Limited
Bangalore
11.2023 - Current
- Led a team of 20 individuals, devising strategies to boost productivity and enhance customer service quality in the SME and Premium Client Category.
- Conducted performance reviews, offering feedback and pinpointing areas for improvement.
- Addressed escalated customer complaints or queries swiftly and effectively.
- Monitored team performance relative to targets, implementing corrective measures as needed.
- Worked with cross-functional teams to develop solutions that address customer needs effectively.
- Managed Team Operations and Rate negotiations for the extended team as an additional responsibility.
- Provided leadership and guidance, ensuring tasks were completed punctually and to a high standard.
Inside Sales Executive
PhonePe Private Limited
Bangalore
12.2022 - 10.2023
- High-Value Client Acquisition: Led efforts to acquire high-value clients by proactively identifying and cultivating SME merchants for the PhonePe Payment Gateway.
- Dedicated Account Management: Oversaw and developed relationships with SME merchants as a dedicated account manager, using targeted strategies to increase TPV value and drive growth within the SME Payment Gateway sector.
- Cross-Functional Collaboration: Worked closely with cross-functional teams to ensure the effective onboarding and integration of merchants onto the Payment Gateway Platform.
Key Accounts Executive
Phonepe Pvt Limited
Bangalore
03.2022 - 12.2022
- Account Management: Expertly manage a portfolio of 1,000 merchants, ensuring their satisfaction and fostering growth.
- Competitive Analysis: Regularly assess competitors’ activities regarding premium merchants to maintain a competitive edge in the market.
- Data Analysis: Perform sector-specific data analysis to effectively monitor and enhance sector performance.
- Acquisition and Development: Led the acquisition process and facilitated the efficient deployment of devices for chain outlets, optimizing the onboarding process for greater efficiency.
Business Manager
Pnb Metlife insurance
Bangalore
06.2020 - 03.2022
- Oversaw stakeholder relationships across all branches of Punjab National Bank.
- Directed the upselling and cross-selling of insurance products.
- Recruited and supported advisors to improve coverage by sharing knowledge and following up with potential clients.
- Coordinated meetings with stakeholders to review objectives, strategies, and deadlines.
- Ensured effective communication between teams within the organization through regular meetings.
Sales Manager
Godrej Agrovet Ltd.
Bangalore
05.2016 - 02.2018
- Oversaw sales operations for the designated area.
- Managed distributors effectively and acquired new customers.
- Built and maintained relationships with key clients, while also nurturing the existing customer base.
- Offered technical support by addressing customer inquiries regarding product features and capabilities.
Education
Masters in Science -
Andhra University
Andhra Pradesh04-2016
Bachelors in Science -
Aditya Degree College
Andhra Pradesh05.2014
Skills
- Employee engagement
- Operations Management
- Key Performance Indicators
- Performance Improvement
- Performance monitoring
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Timeline
Team Lead
PhonePe Private Limited
11.2023 - Current
Inside Sales Executive
PhonePe Private Limited
12.2022 - 10.2023
Key Accounts Executive
Phonepe Pvt Limited
03.2022 - 12.2022
Business Manager
Pnb Metlife insurance
06.2020 - 03.2022
Sales Manager
Godrej Agrovet Ltd.
05.2016 - 02.2018
Masters in Science -
Andhra University
Bachelors in Science -
Aditya Degree College